Service Manager

Who are we? Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Guided daily by our purpose of unleashing human energy through technology for an inclusive and sustainable future, we are a responsible and diverse organization of 340,000 team members in nearly 50 countries . With over 50 years of heritage and expertise, we are a trusted partner to address the full breadth of our clients' needs—from strategy and design to operations—leveraging the innovative world of cloud, cybersecurity, infrastructure data, AI, connectivity, software, and platforms. We are looking for a detail oriented Service Manager consultant to manage the team and handle service interactions and reports. The service managers responsibilities include: Responsible for the end to end service SLA of the main functional processes that we offer to our customers. Responsible for maintaining within the parameters set the service KPIs of those business processes by performing. Proactively monitoring those KPIs, driving improvement actions among the different teams of the organization and following up on these actions . Maintaining a continuous contact with countries and key business stakeholders to get adequate feedback loop. Being knowledgeable about these functional processes at a high level. Being proactive in the coordination of critical releases with high impact on these processes. Responsible for IT incident and problem management processes. Developing the best practices in collaboration with the teams as well as tracking data and metrics that enable continuous improvement of these work processes . Responsible for the high level coordination of critical incidents within the technology and business interface in order to activate the appropriate mechanisms to reduce the Time to Restore The Service Manager will be on duty Control and continuous improvement of the operation management processes incidents requests changes problems. Releases Service Level Control according to ITIL standards General competencies. Qualifications: Education BA in Engineering Telecommunications or similar. Providing the highest level of business service developing lasting business relationships and managing the service team members. Maintains a strong working knowledge of all industry standards and practices as well as the company's products and services competencies. Truly positive and enthusiastic person. Fluent in English French written and spoken desirable C1. Excellent leadership communication assertive and customer service skills. Organized methodical and responsible. Initiative and ability to work in team. Proactivity and autonomy. Ability to work under pressure. Why Join Capgemini? Diversity Culture: we believe diversity drives innovation and inclusion builds success. We are committed to providing equal opportunities regardless of ethnicity, gender, age, disability, sexual orientation, or any other dimension of diversity Professional Growth: Access to specialized training, certifications, and development programs. Challenging Projects: Work on cutting-edge cloud solutions with global impact. Infrastructure community: be part of our professional team around the world. Competitive Salary: A comprehensive compensation package aligned with your experience. Flex abroad program: work 45 per year in another country. Permanent contract: from day one. Holidays: 24 working days 2 days off work per year for personal matters 24 and 31 of December. Additional Benefits: Health and accident insurance. Flexible compensation (restaurant tickets, transportation, childcare vouchers). Would you like to join our team?

Location: es, ES

Posted Date: 4/24/2025