User Support Specialist

User Support Specialist Miejsce pracy: Warszawa Technologies we use Expected Cisco ITIL Operating system Windows About the project In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, we are seeking an open-minded, excellent troubleshooting, analytical and problem solving skills User Support Specialist. Project information: •Location: Warsaw •Type of employment: B2B contract •Remuneration: 600 - 650 PLN net VAT daily on B2B •Working hours: 24/7 shifts; 10% of the shifts are night shifts, from 8:00 PM to 8:00 AM (paid 150%) •Project language: English Your responsibilities Providing high-quality technical assistance and supporting services for both internal and external users. Processing simple and complex service requests and incidents reported via the self-service portal, phone, e-mail, or in person. Proposing workarounds, troubleshoot, and analyzing reported incidents. Escalating reported issues to domain-specific support lines if necessary. Providing user guidance and advice. Providing services for the development, consultancy, and support of information systems under Time and Means conditions. Contributing to knowledge base development. Contributing to support service improvement. Creating a positive customer experience. Our requirements 5 years of full-time experience in a similar position (Tier 1, 2, 3). At least one of the following certifications: Microsoft, Cisco, or any Service Management certification. Excellent understanding of complex information systems and their interoperability. Excellent knowledge of IT end-user infrastructure (workstations, printers, peripherals, etc.). Excellent knowledge of workstations' operating systems. Excellent knowledge of workstations' management services. Excellent knowledge of directory services. Excellent knowledge of TCP/IP networking and related services. Good knowledge of server operating systems. Practical knowledge of ITIL, especially incident and request fulfilment processes. Excellent command of English. Development opportunities we offer intracompany training substantive support from technological leaders technical knowledge exchange within the company What we offer Private medical care with dental care (covering 70% of costs) rehabilitation package. Family package option possible. Multisport card (also for an accompanying person). Life insurance. International work environment. Benefits sharing the costs of sports activities private medical care life insurance integration events dental care Cyclad In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Please enclose the following statement in your application:I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in the recruitment process. I acknowledge that the above consent may be withdrawn at any time. If you are interested in participating in future recruitment processes, please enclose the following statement in your application:I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad Sp. z o.o., Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in future recruitment processes. I acknowledge that the above consent may be withdrawn at any time.The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: officecyclad.pl, contact with the Data Protection Officer is available via e-mail: IODcyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under theconsent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affectthe lawfulness of the processing that had been performed under the consent prior to its withdrawal. Personal data provided by the candidate related to:- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or objection to the processing ofsuch data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it waswithdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.

Location: Warszawa, PL

Posted Date: 4/18/2025