SAP CRM Consultant - Implementation & Configuration

Responsibilities : - Participate in full lifecycle SAP CRM implementations, including requirements gathering, design, configuration, testing, and deployment. - Configure and customize SAP CRM modules (Sales, Service, Marketing, Interaction Center, Web Channel, etc.) according to client requirements and best practices. - Develop and maintain functional specifications and technical documentation. - Perform system testing and ensure data integrity. - Provide post-implementation support and troubleshooting. - Analyze client CRM business processes and identify areas for improvement through SAP CRM solutions. - Design and document business process flows and functional requirements. - Recommend and implement best practices for SAP CRM configuration and customization. - Conduct gap analysis and develop solutions to address client needs. - Build and maintain strong relationships with clients, understanding their CRM needs and providing expert advice. - Conduct client workshops and training sessions. - Communicate effectively with clients and internal stakeholders. - Manage client expectations and ensure project deliverables are met. - Diagnose and resolve complex SAP CRM issues and errors. - Provide timely and effective solutions to client problems. - Perform root cause analysis and implement preventive measures. - Escalate issues to senior consultants or support teams as needed. - Design and implement data migration and integration strategies for SAP CRM. - Ensure data quality and consistency across integrated systems. - Develop and maintain interfaces with external systems. - Develop and maintain CRM reports and dashboards using SAP CRM reporting tools. - Analyze CRM data and provide insights to support business decision-making. - Ensure compliance with data privacy and security regulations. - Develop custom enhancements and extensions to SAP CRM using ABAP or other relevant technologies. - Implement user exits, BAdIs, and enhancements to meet specific client requirements. - Share knowledge and best practices with team members and clients. - Conduct training sessions for end-users and internal teams. - Stay up-to-date with the latest SAP CRM technologies and trends. - Develop project plans and timelines. - Track project progress and ensure adherence to deadlines. - Manage project budgets and resources. Technical Skills & Qualifications : - 8 years of experience as an SAP CRM Consultant. - Deep understanding of SAP CRM modules and functionalities. - Experience with SAP CRM implementation methodologies (e.g, ASAP, Agile). - Proficiency in SAP CRM configuration and customization. - Strong knowledge of CRM business processes and best practices. - Experience with data migration and integration. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Bachelor's degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field. Preferred Qualifications : - SAP CRM certifications in relevant modules. - Experience with SAP C/4HANA (Customer Experience Suite). - Experience with SAP Fiori and user experience design. - Experience with SAP Cloud for Customer (C4C). - Experience with ABAP development and debugging. - Experience with SAP Solution Manager. - Project management certifications (PMP, PRINCE2). - Experience with marketing automation tools and platforms. - Knowledge of customer journey mapping and analytics (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 4/18/2025