ServiceNow Solution Architect

ServiceNow Solution Architect Manager About the Role As a ServiceNow Solution Architect Manager, you’ll play a key role in overseeing the full lifecycle of ServiceNow implementations — from analyzing business needs and designing the architecture, through to delivery and continuous optimization. You’ll be the go-to expert for changes impacting the ServiceNow CMDB, CSDM model, and how these integrate with ITSM and ITOM processes. You’ll provide strategic direction, technical leadership, and hands-on support in architecting scalable and effective solutions, working closely with stakeholders and development teams to ensure that business objectives are met with the right ServiceNow setup. Key Responsibilities Lead end-to-end design and architecture of ServiceNow solutions Analyze the impact of CMDB and CSDM model changes on ITSM/ITOM processes Guide process development, enhancements, and integration efforts Provide technical leadership and architectural mentorship to the delivery team Manage project activities and act as a trusted advisor to clients and internal teams Translate business requirements into scalable solution designs Ensure architecture is aligned with enterprise goals, ITIL standards, and agile delivery principles What You Bring ✅ 5 years of experience in ServiceNow implementation or architecture ✅ ServiceNow CAD or CIS certifications ✅ Proven experience as a Lead Developer, Delivery Manager, or Architect in ServiceNow projects ✅ Strong understanding of CMDB, CSDM, ITSM, ITOM, and integration best practices ✅ Deep technical knowledge across ServiceNow modules and custom development ✅ Ability to design pragmatic solutions balancing technical vision and real-world business needs ✅ Familiarity with agile methodologies and ITIL processes ✅ Excellent communication skills in English — both written and verbal Nice to Have ➕ German or other European languages ➕ A university degree in IT, Computer Science, or a related discipline

Location: Wrocław, PL

Posted Date: 4/17/2025