Hire Desk Manager

Position: Hire Desk Manager Location: Weston Super Mare Hours of work: Monday- Friday flexible hours 42.5 hours a week Salary: £35,000.00 to £45,000.00 per annum doe Overtime paid at time and a half. Acorn by Synergie is excited to announce an opportunity for a Hire Desk Manager to join a leading plant hire company. The Role: As the Hire Manager, you'll be in charge of managing the Hire Desks to deliver outstanding service and boost sales. Leading a team of Hire Controllers, you will guide them to maintain a strong customer service focus in a busy setting. You will be responsible for line managing a team in Weston-Super-Mare, two part-time staff in Exeter, and one in Liskeard. This role will involve travel to all branches. Key responsibilities: Manage and support a team of hire desk coordinators to ensure seamless processing of hire requests. Provide training and mentoring to your team to help them deliver high-quality service, while ensuring adherence to company standards and policies. Oversee the day-to-day operations of the hire desk, ensuring all plant and equipment orders are processed accurately and efficiently. Coordinate the dispatch of equipment and ensure availability to meet customer needs. Ensure all documentation, hire contracts, and agreements are accurately completed and comply with company standards. Ensure customers receive a top-tier service experience, with reliability and professionalism at every step. Handle complaints effectively and know when to escalate for further support. Skills & Experience: Full UK driving licence Background in the plant hire industry, construction, or a related field. Prior experience in a leadership or supervisory role within a hire desk environment is preferred. Good understanding of construction equipment, machinery, and plant operations. Ability to thrive under pressure and in a fast-paced, deadline-driven environment. Strong attention to detail and a commitment to quality. Excellent communication skills to build rapport with clients and enhance business opportunities. Proficient in MS Office and hire desk software (training will be provided). Benefits : Company pension Regular opportunity for overtime Holiday entitlement Don't miss out on this exciting opportunity. Apply today and take the next step in your career Acorn by Synergie acts as an employment agency for permanent recruitment.

Location: UK, GB

Posted Date: 4/7/2025