Job Description

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click here to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills.

Supports the philosophy, goals, and objectives of the Facility.

•Supports, and performs according to, approved policies and procedures.

•Supports risk management and participates in programs directed to patient and staff safety.

•Considers patient rights in performance of job duties and responsibilities.

•Contributes to the quality management process; identifies role and contributions upon request.

Adheres to safety policies and procedures in performing job duties and responsibilities.

•Reports observed or suspected violations, hazards, and noncompliance according to Facility policy.

•Observes safety measures in performance of job duties and responsibilities.

•Responds to emergency situations with competence and composure.

Communicates effectively with patients, visitors, physicians, and teammates.

•Interactions are respectful and courteous.

•Communicates effectively and professionally using a translator when necessary.

•Documents that information received from the patient is disseminated to the appropriate people or departments.

•Accurately assesses and interprets age-specific patient data.

•Considers age-specific patient requirements when responding to emergency situations.

Maintains and promotes professional competence through continuing education and other learning experiences.

•Seek new learning experiences by accepting challenging opportunities and responsibilities.

•Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.

•Attends and actively participates in meetings, committees, in-services, seminars, workshops, conferences, quality management activities according to job responsibilities and Facility requirements.

Admits patients to the Facility following the established policies and procedures.

•Assembles patient medical record forms and prepares patient identification.

•Obtains information needed to register patient; attaches patient identity documentation.

•Reviews forms for patient signature; obtains forms or signature(s) as needed.

•Provides information to the patient's family in the waiting area according to Facility policy.

•Monitors the reception and waiting areas.

Coordinates reception area activities for effective communication throughout the Facility.

•Answers telephone and intercom quietly and courteously.

•Receives and relays messages effectively.

•Informs physician's office of admissions and activities concerning admissions.

•Distributes the surgery schedule.

•Maintains and protects each patient's right to confidentiality.

•Identifies emergencies and initiates response according to Facility policy.

Assumes clerical duties and responsibilities as necessary.

•Assists in ordering and stocking clerical supplies.

•Assists in maintaining cost effectiveness by preventing waste of supplies.

•Maintains order and cleanliness of the front desk.

•Places diagnostic test reports in appropriate section of patient medical records.

•Assists with preparation and maintenance of Facility records and reports.

Monitors the nourishment area.

•Stocks nourishment area.

•Maintains cleanliness and order of the area.

Qualifications

•2+ years of experience working in medical front desk office

•Strong commitment to customer/patient services

•Excellent interpersonal skills

•Experience with admissions and benefits/insurance verification

•Experience with multi-line phone system

•Computer skills, including Microsoft Office suite

USD $16.00/Hr. USD $20.00/Hr.

PIe43a481d410d-30210-37327644

Location: Lubbock, Texas, US

Posted Date: 4/5/2025