Client Assistance Manager

Position Overview: This position will recruit, train and schedule volunteers for specific client projects and oversee needed services. The Client Assistance Manager will report directly to the Vice President of Client Services and work with the Case Managers and other staff within the Client Assistance program and Client Services department in determining client needs and then with volunteers, organizations, and tradespeople to fulfill those needs and projects. This position reports to the Vice President of Client services and collaborates closely with Case Managers, and other members of the Client Assistance Team to address client needs. The manager then coordinates with volunteers, partner organizations, and tradespeople to ensure those needs are effectively met.

Paid As: Salary, Exempt Full-Time Employee

Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday

Reports To: Vice President of Client Services

Supervisory: Intake Coordinator, Client Assistance Coordinator, Administrative Assistant, Home Repairs Manager

AGENCY EXPECTATION OF EMPLOYEE

• Maintain confidentiality of client, donor, volunteer, staff and board information
• Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
• Represent Meals On Wheels in a professional manner at all times
• Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
• Required to pass criminal background check and have a free and clear MVR
• Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
• Contribute to other projects when necessary

ESSENTIAL JOB TASKS

• Provide leadership and project direction
• Recruit, train and manage volunteers and Client Assistance program staff
• Develop and nurture collaborative relationships with other non-profit and faith-based organizations and
  community groups
• Make presentations to individuals and/or groups to solicit potential volunteers, partners, and promote the Agency
• Ensure that appropriate records are maintained regarding clients and service delivery, volunteer hours, and reporting requirements, including grants and funding
• Network with area services providers, agencies, organizations and local governments
• Make public appearances in order to promote and explain the services of the Agency and provide educational programming relevant to the Agency's mission
• Assist Case Managers in getting clients what they need to live healthy and independently)
• Purchase products and equipment for clients
• Oversee the Client Assistance Coordinator for scheduling volunteers for pet and doorstep deliveries, as well as veterinary and grooming appointments
• Maintain and organize supply rooms with products and equipment
• Oversee the daily well check list and new client intakes
• Manages Silver Santa holiday gift program, Companion Pet Meals Program, and Doorstep Pantry Service

QUALIFICATIONS

• High School diploma
• 2-4 Year College degree preferred
• Advanced Microsoft Office Excel preferred
• Proficiency in Microsoft Office Suite using Outlook and Excel

• Must have a strong passion to help others
• Excellent problem solving abilities
• Must be a self-starter and able to manage multiple projects, work independently with limited supervision and as a team
• Willingness to work irregular and flexible hours including evenings, weekends and holidays
• Maintain professional conduct and represent the agency in a professional manner
• Physically able to lift and carry objects of 25 pounds
• Physically able to enter/exit your vehicle multiple times a day, walk up and down stairs, reach, stretch, bend, and sit for multiple hours at a time

EXPERIENCE

• Volunteer Management and Project Management preferred
• Supervisory role or has experience working in a similar field
• Crisis intervention skills and ability to work with diverse groups of people
• Leadership, organization and time management skills

Compensation details: 48000-54000 Yearly Salary

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