Customer Care Coordinator

About the company: Our client is a leading UK-based property developer focused on creating energy-efficient new build homes. They provide a range of innovative offerings and schemes designed to assist both first-time buyers and existing homeowners in their journey to purchase a new home. Committed to sustainability, they position themselves as a supportive partner, offering practical financial assistance alongside a dedication to environmentally friendly practices. About the opportunity: We are looking for a motivated individual to join our team and undertake the following responsibilities: Process customer orders and assist with any related issues. Maintain regular communication and updates with customers. Provide general administrative support to the Head of Customer Care. Handle customer queries and complaints effectively. Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager. About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £30k DOE. About the requirements: Proven experience in a customer-facing role within the residential developer industry. Open to challenges and skilled at providing effective solutions to concerns. Polite, professional, and an outstanding communicator. Able to act quickly and make decisions. Proficiency in IT systems, including customer relationship management (CRM) tools. Committed to fostering Diversity and Inclusion in the workplace

Location: North West England, GB

Posted Date: 4/4/2025