Front Office Manager

Our client, a prestigious Wine Estate in Stellenbosch is looking for a Front Office Manager to join their team. Responsibilities: Able to carry out and complete all duties Responsible of a guest relations officer, night auditor and duty manager Ensure that all guests needs and complaints are responded to quickly and efficiently Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day Keep in constant communication with relevant departments Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations Maintain appropriate standards of conduct, uniform, language and grooming of all staff Ability to handle all disciplinary actions Ensure monthly meetings are held Conduct regular petty cash checks/end of month reconciliations Ensure that all current SOPs are being followed and amended if needed. Requirements: Hospitality qualification (diploma/degree) Preferably 4 - 5 years management experience Preferably worked in a 5 environment

Location: Western Cape, ZA

Posted Date: 4/4/2025