soft Service Manager

Role: Soft Services Manager Reporting to: Project Contracts Manager Business Area: Amandelbult Complex, Thabazimbi Purpose of Position : The Soft Services Manager in Facilities Management will oversee the non-technical aspects in facilities operations, ensuring smooth daily functioning including services like maintenance, security, pest control services, landscaping and recreation facilities reception, while maintaining compliance and quality standards. DESIRED QUALIFICATIONS Business Administration Certification Facilities Management Certification Quantity Surveying Certificate and experience essential within industrial landscapes & mining sectors ISO 9001:2015 Experience in work being performed. The Soft Services Manager shall have at least three to five years applicable experience. Proficient in Ms Excel, Ms Word, MS Outlook & PowerPoint Familiar with Computerized Management Systems KEY PERFORMANCE AREAS Operational Management: Directly manage and supervise soft services staff and contractors, including cleaning, security, landscaping, Pest Control, Catering, Waste Management, and Reception. Ensure efficient and compliant delivery of soft services, adhering to service level agreements (SLAs) and contractual obligations. Monitor and evaluate the performance of soft services providers, identifying areas for improvement and addressing issues promptly. Manage budgets and costs associated with soft services, ensuring efficient resource allocation. Develop detailed cost estimates and budgets based on project specifications. Accurately forecast financial requirements and allocate resources effectively. Conducting visual inspections, measurements, and tests on products or services. Maintaining accurate records of measurement, inspections, tests, and findings Compliance and Quality: Maintain compliance with all relevant regulations, standards, and best practices related to health and safety, hygiene, and environmental issues. Implement and enforce standard operating procedures (SOPs) for soft services, ensuring consistency and quality. Conduct regular inspections and audits to ensure that soft services are delivered to the required standards. Develop and implement quality control measures to monitor and improve service delivery. Staff Management and Development: Lead, motivate, and train soft services staff, providing opportunities for professional development and growth. Conduct performance evaluations and provide feedback to staff, ensuring high levels of performance and job satisfaction. Resolve staff issues and conflicts promptly and effectively. Client Relations: Build and maintain strong relationships with clients, understanding their needs and expectations. Act as a point of contact for clients regarding soft services issues and concerns. Provide regular updates to clients on the performance of soft services. Continuous Improvement: Identify opportunities for improvement in soft services delivery, implementing innovative solutions and best practices. Stay up to date with industry trends and developments in soft services management. Contribute to the development and implementation of new soft services strategies. TOOLS AND EQUIPMENT: PRINTER LAPTOP COMPANY SEVER EXTERNAL HARD DRIVE EXPOSURE While performing the essential functions of this position the employee is frequently exposed to fumes, odours, or airborne particles, toxic or caustic substances, excessive noise, traffic and dampness/humidity. While performing the essential functions of this job, the incumbent is regularly exposed to possible bodily injury from electrical shock, falling from exposed places and moving mechanical parts of equipment, tools, and machinery. Have the ability to see, hear, speak, walk, twist, bend crawl, reach, climb ladders and stairs, work in positions and spaces that may be awkward or difficult to access, use hands and fingers, sit and use computer and related hardware, and lift up to 25 kg Must be clean-shaven to wear respiratory equipment. Applications must be directed to the HR: portia.makajaneuju-ess.co.za & Leonard.momberguju-ess.co.za

Location: Limpopo, ZA

Posted Date: 4/4/2025