Field Specialist & Customer Support Executive

ARE YOU THE ONE? Join our Early Life Team supporting Samsungs customer journey In this dynamic role, you'll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes. You'll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communication and problem-solving skills are a must. Be part of a well-respected brand and make a real impact This is a part time role 18 hours per week, based in our Hertford Office. WHAT YOULL BE UP TO CUSTOMER JOURNEY MANAGEMENT Engage with customers to schedule and track Field Specialist visits while managing cases end-to-end. Build strong relationships with customers and repair partners, gathering feedback to improve the customer journey. Use training materials to support effective fault triage and ensure clear communication, capturing full fault details to maximise first-time fixes FIELD SPECIALIST AND INVENTORY SUPPORT Ensure the right parts are ready for Field Specialists, driving first-time fixes. Manage scheduling efficiently, using systems to optimise routes and bring jobs forward. Prepare visit agendas, handle inventory, order parts, and protect assets by preventing over-ordering. Keep detailed service notes, support KPIs, and maximise efficiency to enhance customer satisfaction BBD0E0 ADZN1_UKTJ

Location: Hertford Heath, GB

Posted Date: 4/3/2025