ServiceNow Lead - ITSM/ITOM

Job Title : Service Now Lead (AVP) Location : Mumbai Job Summary : We're seeking a highly experienced ServiceNow professional to lead our ServiceNow Platform. The ideal candidate will have extensive expertise in ServiceNow design, integration patterns, architecture, and technical leadership. Key Responsibilities : - Implement enterprise-wide ServiceNow strategy and roadmap - Lead design and implementation of complex integrations using ServiceNow. - Mentor junior team members and provide technical guidance - Ensure adherence to best practices and industry standards - Design solutions on ServiceNow for Insurance Specific business use cases - Interact with business stakeholder on regular basis - Delivery of ServiceNow projects Technical Skills : - 6-10 years of experience in ServiceNow development and administration. - Strong understanding of ServiceNow FSO, ITSM, ITOM, and other relevant modules. - Experience with ServiceNow scripting, workflows, and integrations. - Proficiency in JavaScript, AngularJS, SpringBoot, Core Java HTML, CSS, and other web technologies. - Familiarity with DevOps tools (Jenkins, GitLab CI/CD) Leadership and Soft Skills : - Proven technical leadership and mentoring experience - Excellent communication, collaboration, and problem-solving skills - Ability to work in a fast-paced environment - Experience with Agile/SDLC development methodologies Education : 1. Bachelor's/Master's degree in Computer Science, Information Technology, or related field 2. Certification by ServiceNow is desirable (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 3/14/2025