Lodge Manager (JB5093)

Lodge Manager (JB5093) Waterberg, Limpopo (between Mokopane and Mookgophong) R20 000 to R25 000 a month Benefits: Accommodation Permanent A 5 Star Lodge is looking for an experienced and passionate Lodge Manager to lead the operations of a prestigious, luxury lodge in the breathtaking Waterberg region. This role requires an individual with a strong hospitality background, exceptional leadership skills, and a commitment to delivering unparalleled guest experiences. The Lodge Manager will oversee multiple departments, ensuring seamless operations, financial efficiency, and the highest standards of service. Working closely with the General Manager and Heads of Departments, the Lodge Manager will drive innovation, maintain property excellence, and ensure compliance with health, safety, and sustainability standards Minimum Requirements: Grade 12 (Matric) and a Diploma in Hospitality Management or a related field At least 5 years of experience in lodge or hospitality management, preferably in a luxury safari lodge setting Proven experience in managing multiple departments, including Housekeeping, Food & Beverage, Guest Services, Maintenance, and Administration Strong financial acumen, with experience in budgeting, forecasting, stock control, and cost management Comprehensive knowledge of health, hygiene, and safety regulations (OHS) Experience with reservations, front office operations, and guest services Sound knowledge of MS Office Suite and lodge management software Valid Code 10 drivers license Strong leadership and management skills with the ability to motivate and develop staff Excellent interpersonal and communication skills professional, well-spoken, and guest-focused A team player with a positive attitude, enthusiasm, and emotional intelligence Strong problem-solving skills and ability to handle guest complaints professionally A passion for sustainability, conservation, and luxury hospitality Duties and Responsibilities: Oversee the daily operations of the lodge, ensuring exceptional service across all departments Work closely with the General Manager to align operations with company standards and strategic goals Ensure a seamless guest experience, from check-in to departure, maintaining 5-star service excellence Regularly review guest feedback, respond to complaints constructively, and use insights to improve services Maintain high property standards, ensuring all lodge areas are clean, well-maintained, and aesthetically pleasing Stay ahead of industry trends and competitor offerings to keep the lodge innovative in guest experience Lead and mentor Heads of Departments to ensure efficient department coordination Conduct training, performance evaluations, and team-building activities to enhance staff performance and morale Ensure discipline and adherence to company policies, handling deviations professionally Foster a culture of excellence, teamwork, and continuous improvement Manage and monitor budgets, ensuring cost-effective operations while maintaining quality Oversee stock control, requisitions, and inventory management, ensuring strict adherence to company standards Review monthly forecasts and allocate resources efficiently Ensure all administrative tasks, reports, and financial records are accurate and up to date Ensure full compliance with OHS (Occupational Health & Safety) regulations Conduct regular safety inspections and risk assessments Ensure all fire, hygiene, and safety protocols are strictly followed by staff and guests Implement and maintain eco-friendly practices to minimize the lodges environmental footprint Educate staff and guests on sustainability initiatives and conservation efforts Work with local conservation bodies to support wildlife preservation efforts Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. Grade 12 (Matric) and a Diploma in Hospitality Management or a related field At least 5 years of experience in lodge or hospitality management, preferably in a luxury safari lodge setting Proven experience in managing multiple departments, including Housekeeping, Food & Beverage, Guest Services, Maintenance, and Administration Strong financial acumen, with experience in budgeting, forecasting, stock control, and cost management Comprehensive knowledge of health, hygiene, and safety regulations (OHS) Experience with reservations, front office operations, and guest services Sound knowledge of MS Office Suite and lodge management software Valid Code 10 drivers license Strong leadership and management skills with the ability to motivate and develop staff Excellent interpersonal and communication skills professional, well-spoken, and guest-focused A team player with a positive attitude, enthusiasm, and emotional intelligence Strong problem-solving skills and ability to handle guest complaints professionally A passion for sustainability, conservation, and luxury hospitality

Location: Limpopo, ZA

Posted Date: 3/12/2025