Kaivale Technologies - IT Infrastructure Manager

About the Role : We are seeking a highly motivated and experienced IT Infrastructure Management professional with a strong focus on Helpdesk/Desktop support and Azure administration to join our growing IT team. This role will be crucial in providing timely and effective IT support to our end-users, managing our Azure cloud environment, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities : - Provide first-level and second-level technical support to end-users for hardware, software, and network-related issues. - Troubleshoot and resolve desktop/laptop1 problems, including operating system issues, application errors, and connectivity problems. - Install, configure, and maintain desktop/laptop hardware and software. - Manage user accounts and access privileges. - Manage and maintain Azure Virtual Desktop Infrastructure (VDI) environments. - Administer and troubleshoot Azure Intune for device management. - Work with Zscaler for secure internet access and cloud security. - Perform Azure-related tasks, including user management, resource provisioning, and security configuration. - Monitor IT infrastructure components, including servers, network devices, and applications. - Proactively identify and resolve potential IT issues. - Implement and maintain IT infrastructure best practices. - Contribute to the development and maintenance of IT documentation. - Basic understanding of networking concepts, including L2 protocols, TCP/IP, DNS, and SMTP email server configuration. - Familiarity with network devices (firewalls, load balancers, API gateways) and network monitoring tools. - Ability to coordinate with network vendors for issue resolution. - Follow ITIL best practices for incident management, problem management, and change management. - Log and track support requests using a service desk system. - Escalate complex issues to appropriate teams. Required Skills : - 7 years of experience in IT Infrastructure Management, with a strong focus on Helpdesk /Desktop support. - Proven experience with Azure administration, including VDI, Intune, and Zscaler. - Strong troubleshooting and problem-solving skills. - Excellent communication (written and verbal) and interpersonal skills. - Familiarity with ITIL framework. - Ability to work in rotational shifts (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 3/11/2025