Senior Engineering Manager

About Marriott : Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories. Role Title : Senior Engineering Manager, Platform Engineering. Position Summary : - Oversees day to day application development projects and engineering while leading continuous improvement on process definition and compliance. - Directly manages software engineers and project managers. - Delivers on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platforms. - Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. - Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. - Manages continuous improvement program to improve quality, consistency, and client satisfaction. Job Responsibilities : Managing Application Development Standards, Processes, and Tools : - Works with direct reports to facilitate consistency of service delivery across client groups. - Communicates to Application Development leaders' opportunities to create broader IT-related and corporate standards and policies where necessary. - Communicates important application development policy changes that affect service provider and / or Marriott operations. Managing Day-To-Day Relationships with Teams : - Manages application development projects in partnership with IT teams, business partners, and providers. - Provides project management of business projects. - Oversees effective reporting within the application development team. - Leads project reviews with the team on application development projects. - Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed client expectations. - Monitors projects for alignment with defined business case process. - Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues. - Manages and improves service level reporting for application development. - Provides early warning to appropriate Business Partnership & Planning leaders and teams regarding degraded or missed service levels. - Assists with application development and maintenance of service provider project management standards and tools. - Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction. Works with application development service providers : - Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement. - Works with the team to progress the service providers' services to match client needs. - Facilitates team and service provider compliance with the agreement. - Validates service levels meet business needs. - Facilitates the definition and enforcement of good service provider contracts. Supports the IT organization : - Provides input to IT's business strategy and planning as needed. - Supports and follows defined IT Governance decision rights, standards, and practices. - Emphasizes accuracy and effectiveness of estimating and planning management with the team. - Provides input to business / discipline and continent IT budgets. Delivering Technology : - Performs more complex quantitative and qualitative analyses for service delivery processes and projects. - Facilitates achievement of expected deliverables and obligations of Services Providers. - Validates completeness of requirements prior to Service Provider solutioning. - Ensures all projects follow the defined development and business case processes. - Ensures proper coordination with appropriate IT and vendor relations teams. - Provides consultation for routine and complex systems development. - Ensures early warning to the business stakeholder executives regarding degraded or missed service levels. - Coordinates with Operations and Infrastructure teams for deployment and production support activities. Service Provider Management : - Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. - Makes short term plans for the team to effectively utilize resources. Monitors Service Provider outcomes : - Reviews estimates of work effort for client project provided by Service Providers for accuracy. - Facilitates timely resolution of service delivery problems and minimizes the impact to clients. Skill and Experience : - 8-10 years of application development leadership experience. - 7 years of technical experience within architecture development, integration of backend systems and development. - Experience in designing, managing and maintaining API gateway (Akana or other industry leading) and developer portal in Production environment. - In-depth knowledge of integration approaches and architectures. - Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API orchestration architecture. - Experience with technologies - Java, NoSQL, Spring boot, Kafka, Docker, K8s, Cloud. - Experience & understanding of DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, SEO, etc. - Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure. - Direct management of cross functional, sourced, or matrixed teams. - Experience with defining API gateway roadmap and with automated API provisioning. - Demonstrated success leading mediumto large-scale initiatives/transformations. - Proven management experience in strategic planning and budgeting within one or more business groups. - Experience with and knowledge of IT outsourcing activities in a managed services environment. - Proven management experience in application development across waterfall and agile environments. - Experience in full stack development. - Experience with Content Management Systems. - Good process management, negotiating, influencing and problem resolution skills. - Proven ability to effectively prioritize and execute tasks in a high-pressure environment. - Knowledge of business environment, service requirements and hospitality culture. - Demonstrated ability to assess customer / client needs, creatively approach solutions, decide and influence appropriate courses of action. - Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations. - Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards including drivers of process costs. - Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms. - Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment. - Ability to bridge the gap between technology and business. - Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market. - Possess strong problem-solving skills and ability to prioritize and manage multiple tasks. - Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams. - Relevant experience in systems integration and development, package analysis and implementation. - Excellent collaborator, working in fully agile product or software delivery teams regionally. - Excellent written and verbal communication skills, as well as presentation skills. - Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems. - Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail. - Excellent knowledge of working with dynamic data using services (e.g, JSON, XML, REST APIs etc. - Experience & expertise with microservices architectures, Service Mesh (e.g Istio), Service discovery, rate limiting, config management etc. - Experience/understanding of GraphQL. - Strong experience and knowledge of what it takes to operate a production platform. - Experience with public cloud platforms and designing cloud native solutions (e.g AWS, Azure). - Influencing technology strategy by providing strategic advice, be a trusted advisor to discipline partners for leveraging/customizing software to meet their digital marketing requirements. - Management of multiple Omni-Channel development efforts integrating with multiple back-end systems. - Experience with Automation testing, Performance Engineering, CI/CD, Release Management processes and Application Deployments. Education and Certifications : - Undergraduate degree or equivalent experience/certification. Work location : Hyderabad, India. Work mode : Hybrid. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 3/11/2025