Network Infrastructure & Security Engineer

Total Experience : 8-10 yrs. Key Responsibilities : Infrastructure Support : - Provide comprehensive support for approximately 600 retail stores, corporate offices, Azure Cloud environments, data centers, and distribution centers. Technical Troubleshooting : - Collaborate closely with non-technical business users, retail staff, and application owners to diagnose and resolve network-related and occasionally non-network-related issues. On-Call Rotation : - Participate in a 24/7 on-call support rotation. Network Maintenance : - Provide day-to-day operational support for LAN (Cisco), WAN, and WLAN (Aruba) infrastructures. - Execute scheduled and emergency maintenance tasks, ensuring network stability and performance. Documentation & Collaboration : - Maintain and update network and security documentation through collaborative applications. - Coordinate with application owners and other IT teams to troubleshoot end-to-end operational issues. Customer Service & Stakeholder Engagement : - Deliver exceptional customer service, fostering productive relationships between project teams and clients. - Proactively identify, isolate, and resolve network issues to minimize business impact. Continuous Improvement : - Utilize JIRA for task tracking (Kanban and project related tasks) and recommend improvements in systems, processes, and standards. Security & Compliance : - Support the operationalization of security best practices, ensuring network environments align with organizational policies and compliance requirements. Required Skills & Knowledge : - Communication & Stakeholder Management : Strong verbal and written communication skills with the ability to translate business requirements into technical tasks and effectively collaborate with stakeholders and leadership teams. Technical Proficiency : - Automation & Scripting : Experience with Ansible, Python, or other scripting tools (e.g, PowerShell). Ability to identify automation opportunities for configuration, backups, and troubleshooting. - Firewall & Security : Hands-on experience configuring and troubleshooting next-generation firewalls (Fortinet, Palo Alto Networks, or similar Layer 7 firewalls), and familiarity with corporate and supply chain network build-outs. - Load Balancing : Exposure to load balancer technologies (F5 or others) is highly desirable. - Monitoring & Analysis Tools : Competency using data-gathering and analysis tools such as Splunk and SolarWinds. Soft Skills : - Results-driven, self-motivated, and capable of working independently. - Customer-centric approach with the ability to maintain effective relationships with colleagues, vendors, and management. - Proactive in suggesting new approaches and improvements rather than waiting for direction. - Strong documentation skills with experience using Visio/Lucidchart and task tracking tools like Jira, SmartSheet, or OneNote. Highly Recommended Experience : - Monitoring & Analytics : Experience with enterprise monitoring applications (Splunk, SolarWinds) and the ability to present data to management. - Business Analyst Experience : Prior experience in a BA role is extremely beneficial for understanding business needs and translating them into technical requirements. - Flexible Work Schedule : Availability for off-hours work related to project implementations and participation in a 24x7 on-call rotation. Additional Preferred Skills : - SD-WAN/SASE : Familiarity with SD-WAN/SASE solutions Velocloud. - Security Administration : Experience with SSL certificate management and a variety of security technologies (IPS/IDS, ACS, web filters, VPN). - Layer 3-8 Troubleshooting : Ability to diagnose network issues at various OSI layers. - Networking Tools : Proficiency in analyzing packet captures and using diagnostic tools. - Certifications & Writing : Relevant industry certifications (Aruba, PAN, Fortinet) and technical writing experience are pluses. - WLAN Expertise : Experience in WLAN design, implementation, and security. - Additional Skills : Familiarity with load balancing, compression technologies, and various network software protocols. Prerequisites : - Automation & Scripting : Minimum 2 years of experience with scripting/automation. - Networking & Security Experience : At least 4 years of hands-on experience with networking and security technologies (CISCO, Aurba, Palo Alto). - IT Experience : 4 years of overall IT experience. - Education : Bachelor's degree in a technology-related field or equivalent experience. Organizational Values : - Commitment to embodying the company's values. - Passion for Clients, Expertise, Innovation, Work-Life Balance, Respect, Initiative, and Teamwork. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 3/10/2025