Junior System Manager

Provide professional and proactive administration for Microsoft 365 and related applications available in the platform Assist with the setup, configure, maintenance and support of Microsoft 365 tenants on behalf of customers. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. To provide a mentor and training role to co-workers. Some level of Technical Pre-Sales assistance to customers is expected. Other Duties as required. 4-5 years experience supporting Microsoft on premise and cloud environments. Experience supporting MacOS Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure. Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications. Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding routers (logging into a router - basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualisation and security hardening. Customer Service experience.

Location: Stellenbosch, ZA

Posted Date: 3/8/2025