Club Experience Manager

Job Title: Club Experience Manager Location: TBD Reports to: General Manager The Role: We are looking for a dynamic and customer-focused Club Experience Manager to oversee all aspects of the member experience at our club. The ideal candidate will have a passion for delivering exceptional service and creating a welcoming and inclusive environment for all members. The Club Experience Manager will be responsible for managing all front-of-house operations, including member services, events, and amenities. Key Responsibilities: - Develop and implement a comprehensive member services program that meets the needs of all club members - Manage the club's front-of-house operations, including reception, reservations, and information services - Oversee the planning and execution of club events, social gatherings, and member engagement activities - Ensure the club's common areas and amenities are well-maintained and provide a high level of service to members - Handle member feedback and resolve any issues or complaints in a timely and professional manner - Work closely with the General Manager and other department heads to ensure a seamless and cohesive member experience - Develop relationships with members and anticipate their needs to enhance their overall club experience - Manage and train a team of staff to deliver exceptional customer service and create a positive and welcoming atmosphere for all members - Monitor and analyze member satisfaction and engagement levels and develop strategies to improve the overall member experience Qualifications: - A Bachelor's degree in Hospitality Management, Business Administration, or related field - At least 3-5 years of experience in a customer service or hospitality management role, preferably in a club or luxury resort setting - Strong leadership and communication skills with the ability to motivate and inspire a team - Excellent organizational and time management skills with a keen attention to detail - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office Suite and other relevant software applications - Flexibility to work evenings, weekends, and holidays as needed If you are passionate about creating memorable experiences for members and have a track record of delivering exceptional customer service, we want to hear from you. Join our team and help us elevate the club experience for our members.

Location: Cape Town Region, ZA

Posted Date: 3/8/2025