Support Engineer - EDI

Mandatory Skills : - Experience with EDI mapping (EDI to XML, EDI to flat file etc.) - Good understanding of ANSI X12 and EDIFACT standards. - Experience with XML, flat files and spreadsheets. - Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. - Team player with good written and verbal communication skills. - Analytical and problem-solving skills. Desired Skills : - Exposure to basic API concepts - Exposure to basic database concepts and SQL queries. Preferred Skills : - Experience in B2B/EDI Support role - Experience in Cleo Products Key Responsibilities : - Manage the CIC environment within Cleo B2B Cloud systems. - Respond to incidents and/or event-driven alerts and troubleshoot customer issues. - Investigate data related EDI issues and inform the customers with the root cause. - Bug-fixes for the EDI translation issues identified in production. - Trading partner on-boarding and creation of SFTP/AS2 setups. - Work effectively with other internal departments to ensure the highest level of support for customers. - Timely escalation of critical issues. - Exhibit a sense of ownership of customer systems and work on issues until completely resolved. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 3/8/2025