Field Service Manager - Inland

TLC Head Office has an opportunity for a TLC Field Service Manager. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores. Essential: Grade 12 Matric or Senior Certificate and relevant Sales/Marketing/Ops diploma 5 8 years experience in a similar environment Advantageous: Relevant Degree Experience in managing a team and pharmacy environment Job Specifications: Establish and oversee TLC Field Service systems and performance indicators, for the optimum operation of the department. Develop and monitor department procedures and processes in order to address field service offering and any related risks. Manage route planning for field service advisers in order to ensure that operational requirements for all franchise geographical areas are met. Identify potential field service and operational risks and develop corrective action plans in order to minimize risk to the company. Continuously improve and enhance TLC Loyalty programme reporting. Effectively manage field service issues, stock management and merchandising requirements for all franchisees. Maintain accurate database on Red Store Tracker and ensure plans are executed at store level by the field service advisors. Ensure that operational standards and operating systems is adhered to as per the Franchise Agreement and Operations Manual. Conduct regular store visits in line with the FSA checklist and offer feedback and corrective support to Franchisee. Monitor store-ordering processes and ensure stock levels flow through effective planning. Ensure that the merchandising is accurate and that corrective action is taken, if required. Liaise with pharmacy regarding planned and suggested orders as well as external suppliers. Ensure all required TLC corporate identity (CI) for store is updated and visible e.g. signage, uniform etc. Administer ongoing training in store to ensure that franchisee and staff attend all required training e.g. Choice card functions, ordering broadsheet products, marketing etc. Monitor and support franchisee with the TLC choice card implementation and performance. Coach and guide TLC franchisees in respect to operational requirements such as human resources, training, finances etc. Assist franchisee, where needed, with performance management and disciplinary procedures in store. Review store BI reports and discuss with management to establish operational support required. Drive store compliance and ensure operational standards and procedures are adhered to by franchisee. Maintain continuous communication with store and ensure all queries and concerns are closed. Recommend improvements and implement new processes and programs where necessary Ensure all operational requirements are executed by the field service team within TLC store opening (conversions or new stores) projects. Consolidate new store operational requirements and devise operational plans to support the franchisee. Implement all new business integration project plans from start to finish. Oversee and manage the receiving and pricing of stock in preparation for the franchise opening. Lead and coordinate all activities related to the merchandising of products with franchisee and TLC HO departments. Ensure relevant staff is trained on systems and operations as per agreement. Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently. Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department. Communicate and ensure that franchisees are aware of the campaign. Ensure that all in store collateral is correctly displayed and implemented. Ensure store staff is trained and able to sell/market the assigned campaign. Manage the costs of the field service department by providing input into the budget and managing expenditure accordingly on a daily basis. Oversee the stores financial performance to ensure a profitable franchise model. Evaluate and analyse store financial benchmarks and turnover figures monthly as well as provide recommendations for improvements. Communicate negative growth immediately and manage recovery plans in conjunction with the Franchise and TLC management team. Provide excellent service and maintain goodwill with all assigned TLC franchise stores customers Strengthen relationships with franchise partners and monitor their business and store performance. Implement appropriate internal systems to manage relationships with franchisees and other stakeholders. Ensure that franchisee and staff are kept informed of all related information. Provide continuous feedback and support as per store requirements and queries. Leverage internal business partners to support the operations on the assigned stores. Support the field service team in delivering and maintaining a world class customer experience for all franchisees. Manage and develop the field service team to ensure excellent performance. Ensure day to day management and assignment of tasks etc., in order to achieve department and company goals. Take ownership in allocating or assigning projects and individual tasks to the team and ensuring their delivery. Oversee and coordinate department activities such as leave management, team training, performance and disciplinary actions when required. Analyse and monitor monthly store performance reports and identify proposed solutions. Compile in-depth reports and analyses regarding Red Store Tracker progress and interventions. Adhere to TLC Policies, Procedures and Standard Operating Procedures. Adhere to Health and Safety rules and regulations. Competencies: Essential: Computer Skills Microsoft Office: Word, Excel, PowerPoint and Outlook. Excellent telephone manner and language communication skills English & Afrikaans read, write and speak well Remuneration and benefits: Market related salary ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Location: Mpumalanga, ZA

Posted Date: 3/6/2025