Reservationist

Key Responsibilities Handle all reservation inquiries via email, phone, and online booking platforms. Manage booking confirmations, deposits, and payment processes. Coordinate with lodge management, front-of-house teams, and travel agents to ensure accurate guest details and preferences. Maintain up-to-date records of availability, rates, and special promotions. Provide exceptional customer service, ensuring a seamless booking experience. Process modifications, cancellations, and special requests efficiently. Assist in compiling reports on occupancy, revenue, and booking trends. Requirements Minimum 23 years of experience in luxury hospitality reservations or a similar role. Proficiency in reservation systems (e.g., Opera, ResRequest, Semper, or similar). Strong administrative and organizational skills with attention to detail. Excellent communication and customer service skills. Ability to work well under pressure in a fast-paced environment. Strong computer literacy, including Microsoft Office and email management. Knowledge of luxury lodge operations and high-end guest expectations is an advantage. Perks & Benefits Competitive salary based on experience. Opportunity to work with a leading luxury hospitality brand. Career growth, training, and development opportunities. Collaborative and dynamic work environment.

Location: Pretoria, ZA

Posted Date: 3/5/2025