FOH Duty Manager

Key Responsibilities Supervise and coordinate front-of-house staff to ensure smooth and efficient operations. Maintain high levels of customer service, addressing guest inquiries and concerns promptly. Train, motivate, and manage the front-of-house team to uphold service standards. Oversee reservations, guest check-ins, and check-outs, ensuring an organized flow. Monitor and manage stock levels, ensuring all front-of-house supplies are available. Work closely with other departments to ensure seamless communication and service delivery. Handle cash, card transactions, and reconciliation procedures. Enforce health and safety protocols to ensure a secure environment for staff and guests. Assist in managing budgets and optimizing costs for front-of-house operations. Deal with any operational challenges, resolving issues proactively. Requirements & Qualifications Previous experience in a similar role within hospitality, events, or a customer-facing environment. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work under pressure and handle challenging situations. Proficiency in booking/reservation systems and POS software. Flexibility to work evenings, weekends, and public holidays as required. Knowledge of health & safety regulations and best practices. What We Offer Competitive salary and benefits package. Career growth and development opportunities. A vibrant and supportive work environment. Staff discounts and perks.

Location: Limpopo, ZA

Posted Date: 3/2/2025