Hybrid Claims Operations Manager (Hiring Immediately)

● Contract Type: Permanent / 37.5 hours per week ● Salary: £36,500 per annum ● Location: 15, Castlemead, Lower Castle St, Broadmead, Bristol BS1 3AG ● Days of Work: Monday to Friday 9:30 - 17:00 ● Hybrid Working: 3 days office based, 2 at home, however subject to change depending on business needs Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again DPD is a Valuable 500 company and a Disability Confident Employer Job Description We are looking for a Claims Team Leader to lead and inspire a team consisting of Clerks to achieve all set business objectives and KPI’s in relation to the processing of loss and damage claims. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met. You will be expected to liaise with various internal departments in relation to the above, such as customer services, customer relationship management and Finance to ensure all business requirements are met. Key Tasks/Areas of Responsibility ● To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate ● To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate ● Manage inbound calls and email relating to loss and damage claims ensuring our customers expectations are always appropriately met ● Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met ● Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met. ● Complete quarterly performance and potential reviews with direct reports ● Take any relevant action to address any breach of company policies or procedures About You ● You will have proven ability to lead and motivate a team of people to achieve challenging departmental KPIs ● You will have proven and demonstrable experience of working in a fast paced customer service environment ● You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer ● You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations ● Ability to work as a team player and on your own initiative ● Excellent administration skills with the ability to use Microsoft Office / Google programmes ● Demonstrate high levels of self-motivation and initiative to effectively problem solve. ● You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required. ● Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability. About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few… ● Holiday trading ● Enhanced maternity and paternity package ● Free life assurance of 4 x salary on joining the pension scheme ● Free onsite car parking for all employees ● Health Kiosks visiting every location ● Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping ● Milestone Days off to celebrate with your family and friends ● For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you Apply today.

Location: St. Augustines, GB

Posted Date: 3/1/2025