Scheduler

About Us: At Hiline Home Modifications, we are devoted to improving the quality of life for vulnerable people who are elderly or with disability through specialised home modifications. Celebrating over 28 years of impactful service, our mission is to empower our clients with independence and confidence. We work closely with Occupational Therapists and are supported by various government funding streams, including NDIS, Home Care Providers, Councils, and DVA. About The Role: We are looking for an experienced Scheduler to join our busy team. The Scheduling team is considered the engine room for the business, where they ensure accurate coordination and scheduling of jobs for our Installation team. Our ideal candidate must be highly organised, have thorough attention to detail and be able to manage constant change and job movement to ensure accurate bookings of jobs and client satisfaction. You will regularly liaise with internal and external stakeholders by phone, including our clients who are elderly and with disability and will need to have a high degree of empathy and patience with excellent customer service skills. You must be highly proactive, a team player and extremely switched on and able to work under pressure with the ability to manage difficult situations. Key Responsibilities: Schedule and plan jobs for the Installation team within a designated time frame. Be a point of contact for the Installers, Workshop team, internal staff, Clients and Occupational Therapists by phone. Prepare daily run sheets and documentation for the Installers. Manage a shared mailbox and respond to emails in a timely manner. Proactively follow up aged and on-hold orders as required. Maintain accurate records utilising digital and paper-based systems. Attend toolbox meetings as scheduled with your Supervisor. About You: Demonstrated experience in scheduling or planning jobs in a fast-paced environment. Highly proactive, switched on and able to think outside the square. Highly organised, with strong planning skills. Excellent customer service skills with a high degree of patience and empathy. Excellent written and verbal communication skills. Thorough attention to detail with a high level of accuracy. Sound computer skills, with proficiency in MS Office and ability to learn other systems. Have or willing to obtain an NDIS Worker Check. Why Join Hiline: A family business with generous owners and a supportive work environment. On-site, or near street parking available. Can bring your dog to work Social events and a collaborative team culture. Uniforms provided. How To Apply: If you are an experienced Scheduler with excellent customer service skills, who is switched on and seeking a fast-paced role that will keep you on your toes, then please click Apply now and send your resume and cover letter outlining why would you be a great fit Please Note: All applicants must have full working rights in Australia to be considered for this role. All applicants may be required to undertake a Pre-Employment Medical Assessment and Drug and Alcohol test prior to commencement.

Location: Adelaide CBD, AU

Posted Date: 3/1/2025