Communications Engineer - Connected Technology Group

Job Description Our Connected Technology Group (CTG) defines and drives the digital, data and technology strategy for KPMG. We have an important advocacy role for technology in the market and across KPMG, working with our technology leaders to build our market presence. We cultivate collaboration and integrate tech execution across our business, driving a firmwide approach to how we go-to-market and build the capability of our people and attract new talent. Your Opportunity We are seeking a talented Communications Engineer to join our team and provide national infrastructure services, specifically real-time collaboration services, in a consistent, reliable, secure, and efficient manner within agreed service levels. You will ensure that our unified communications services deliver cost-effective, reliable, and feature-rich services across KPMG's National and International offices. Job Responsibilities: Undertake analysis, technical design, implementation, and maintenance of voice and unified communication networks, including Skype for Business, Telephony, Number Management, Contact Centre Operations, and Teams Voice. Provide consultancy and policy guidance for KPMG voice network technologies and solutions. Produce detailed designs, implementation and test plans, and develop communication engineering skills. Support KPMG by addressing service queries and resolving problems with Unified Communications solutions. Deliver onsite and remote IT support effectively and efficiently in accordance with SLAs to meet satisfaction standards. Ensure accurate and relevant work note information for each ticket, detailing troubleshooting steps and resolution actions. Maintain accurate documentation compliant with KPMG’s Quality and Project Management systems. Follow communication mediums in the order of: Voice, IM, and Email. Be customer-focused and organized, delivering completed projects on time. Identify and recommend areas for process improvement to Team Management. Maintain industry certification standards across the Voice Technology stack. How are you extraordinary? Customer-Focused Problem Solver: You have a passion for tech support and customer service, consistently delivering positive user experiences. Organised and Detail-Oriented: Your ability to produce clear, concise documentation and maintain accurate work notes ensures efficient service delivery. Proactive Innovator: You actively identify areas for process improvement and make recommendations to enhance service quality. Experience and Skills Required: Proficiency with MS Office, Connectivity, Problem Solving, Coding & Scripting, and Technical Hardware. Experience using ServiceNow and understanding of ITIL knowledge. Proven capability in relationship management and leadership. Ability to implement standards and best practices for voice communications and voice-related projects. Maintain standardized documentation across the Voice Technology stack. Commitment to honouring SLAs and ensuring no breaches occur. Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team. At KPMG every career is different, and we look forward to seeing how you grow with us.

Location: Middle Park, AU

Posted Date: 3/1/2025