Front Office Manager

About Us: The Fullerton Sydney is an award winning deluxe hotel set in the heart of Sydney's fashion and finance district. Part of the redevelopment of Sydney's historic General Post Office on Martin Place, this luxurious hotel is surrounded by Sydney's most exclusive designer shopping, best restaurants, theatres and nightlife. Uniquely combining Sydney's original General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites. The hotels offers impressive event and banquet facilities featuring a highly flexible and sophisticated pillar free hotel ballroom which can accommodate up to 1,000 guests for a seated event, as well as a Victorian style ballroom and eight smaller function spaces. About The Role: We are seeking an experienced Front Office Manager to lead our Front Office team at Fullerton Hotel Sydney. The ideal candidate will possess outstanding written and verbal communication skills, a passion for hospitality operations, and a genuine dedication to people and exceptional service. Key Responsibilities: Prepare and implement annual business plan for the department. Define the strategic positioning of the department both in the internal and external environment and analyse strengths, weaknesses, opportunities and threats. Lead the Department in establishing specific and measurable goals covering all aspects of the Departments operation, devising and implementing action plans for their achievement. Preparation of internal administration documents on a timely basis, correspondence, record keeping, direct purchasing and the establishment and maintenance of par levels as appropriate Drawing upon the assistance of the Human Resources Department, and in the area of multiskilling and development planning, the Front Office Manager will be held accountable for the effective management, in accordance with Hotel policies and philosophies, of staff at each level. Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimisation of productivity through efficient work practices and staff rostering. Support and reward staff innovation. Maintain open communication with peers, superiors, and subordinates at all times. Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards. The successful candidate must have: Previous experience as a Front Office Manager in a 5 star hotel. Full working right in Australia Excellent written and verbal communication in English. Proven track record in delivering excellent customer service. Excellent leadership skills. Demonstrated high level of planning and organizational skills. Excellent attention to detail. Ability to work under pressure whilst prioritizing and managing time to meet tight deadlines. Excellent written and verbal communication skills with the ability to deal with people at all levels in an organization. Benefits: you'll enjoy working at The Fullerton Hotel Sydney Along with mentoring and support from an experienced HR Director, you will enjoy: Competitive compensation package Opportunity to work in a fast-paced and dynamic environment Free lunches served fresh daily from our chefs Enjoy discounts at our F&B outlets in the hotel Employee discounts at our sister hotels and across our partner hotels to enjoy all over the world Paid birthdays leave with gift vouchers Complimentary dry cleaning for your business wardrobe We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: The Rocks, AU

Posted Date: 3/1/2025