People, Culture, and Training Manager

People, Culture, and Training Manager Harry Hartog, Australia’s leading Independent Bookseller, is looking for our next Team Culture Training and Recruitment Manager. Be part of a small and highly engaged head office team and enjoy the versatility, collaborative and creative environment that we have fostered over a decade of business. Applications for a part-time position at 4 days per week pro-rata will also be considered. About Us Harry Hartog Independent Booksellers is proudly family-owned with six generations of bookselling experience. Today, the group has 20 physical stores, a growing online store and committed to our continued growth over the next 5 years. We infuse each store with its own distinct personality with an aim to enchant our customers with the experience of stepping into a world of adventure through books. No Harry Hartog Bookshop is the same as the others and our philosophy is that each person visiting our stores arrive as a customer, leave as a friend and return as family. We are proud to have developed a loyal following because of the whimsical environment we create. About You With over 200 staff across the entire group, you will have had experience working in high-volume retail or hospitality. You are either currently working in a similar role already or are looking for the next step in your career. Highly professional, you are intentional, authentic and by nature curious about people. An active listener, you connect easily with people from all walks of life. You can build a cohesive team for each store with the skills and knowledge that represent the full spectrum of books we have on offer and the communities we serve. Once you have an understanding of our values, you are then able to work independently to create strategies that support them. Qualifications and Skills Experience : At least five years in a similar role within retail or hospitality, with a strong focus on building teams that help achieve sales and commercial outcomes HR Knowledge : Expertise in recruitment, performance management, and policy implementation. Working knowledge of IR regulations Leadership : Strong decision-making and negotiation skills Communication : Exceptional interpersonal skills to inspire teams to achieve company objectives Organisational Skills : Ability to manage multiple responsibilities efficiently Cultural Awareness : Passion for books and storytelling, with an understanding of the connection between aligning team culture with business success Key Responsibilities Human Resources and Employee Lifecycle Oversee onboarding processes to ensure new employees are set up to succeed in their roles Manage HR systems, including performance reviews and ensuring compliance with regulatory standards Sales and Commercial Success Collaborate with shop managers to implement sales-focused training programs to empower staff and develop their skills Monitor the impact of team culture initiatives on sales performance and customer loyalty, making data-driven adjustments as needed. Team Culture and Leadership Foster a workplace culture rooted in collaboration, inclusivity, and storytelling, where team members collectively represent the full range of categories sold at Harry Hartog. Build team morale by promoting belonging, job satisfaction, and shared accountability for the group’s success. Recruitment and Talent Acquisition Identify knowledge and interest gaps in store teams to represent the full breadth of genres we stock and recruit accordingly Leverage all digital resources to create recruitment campaigns that attract top talent who represent the Harry Hartog values Training and Development Develop recruitment and training strategies that will contribute to company growth Develop mentorship programs to foster leadership and align employees’ personal growth with business goals. Strategic Leadership and Brand Growth Collaborate with senior management to align HR strategies with company objectives and long-term business growth. Collaborate with other teams to position Harry Hartog as a desirable brand to work for that fosters a positive team culture Why You’ll Love Working With Us On a professional level, you will be working in a collaborative environment with a motivated team of professionals who are focused on success, growth, connection and customer service. You will play a key role in our head office team who share the common values of kindness, confidence, and willingness to get the job done. You will be able to work in a company where you are able to develop your skills further in a senior position to help fulfill our vision of the culture we wish to create. On a personal level, Harry Hartog is fast becoming a place where people meet to exchange ideas in physical spaces that promote human connections. If you are passionate about books and the publishing industry, the romance and charm of our unique bookshop spaces often host many community and author events and will help you expand your network. You will also enjoy generous staff discounts. As Harry Hartog grows, this role offers opportunities to shape and expand your leadership impact within the business. Join us as we create an iconic global bookselling brand. If this role sounds like what you’re looking for, send us your resume along with a cover letter telling us why you will succeed in the role as our next People, Culture, and Training Manager.

Location: The Rocks, AU

Posted Date: 3/1/2025