Administrator Customer Service - Glendenning

Full Time | Permanent Role | Monday to Friday | 9am to 5pm Onsite car park | Work/life balance | Brand new office in Glendenning A national, family owned and operated business with over 90 years’ experience Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area. But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300 We do more than collect the bin from your street we also; convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems. Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . . With so much opportunity, what is your career path? ABOUT THIS ROLE We are seeking an experienced Administration Assistant / Customer Service Officer to join us at the Glendenning depot. Join a great team that prides itself on delivering outstanding customer service to our large commercial customer base. You will have the ability to learn quickly and demonstrate a willingness to undertake any task at hand. Have excellent problem solving and time management, plus demonstrated high level customer service skills. We are an essential services industry, offering stability to employees and reliability to our customers. This position is a permanent, full-time Monday to Friday. KEY RESPONSIBILITIES Handle high-volume customer inquiries via phone, email, and portal Coordinate incoming/outgoing correspondence and follow-ups Maintain customer service standards and assist with escalations Facilitate communication across teams (sales, operations, admin) High-volume data entry and processing confidential documentation Maintaining and updating training, compliance, and induction records Resolving discrepancies and obtaining further information for incomplete documents General office support, including handling correspondence and assisting with monthly reporting Supporting ad-hoc administrative functions as needed ABOUT YOU Previous experience in a similar administration/customer service role Excellent attention to detail with strong data entry skills Proficient in Microsoft Office and capable of working with new internal technology systems Strong written and verbal communication skills Ability to work well under pressure and meet KPIs A proactive approach, with a commitment to learning and improving Multi-task and demonstrate an enthusiasm and determination to perform duties in a fast paced and varied role Ability to logically analyse workflows & processes BENEFITS We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including: The stability of a national, Australian family owned and operated business with over 90 years’ experience Work/life balance Essential services industry – job stability Full-time, permanent role Onsite parking Local depot / workshop Career development and growth opportunities Introductory and ongoing training Health-fund discounts Salary sacrificing and novated leasing (including tools-of-the-trade) Banking partnerships – including financial, budgeting and mortgage advice Discounts at over 100 retailers (including groceries and fuel) Car servicing, parts and accessories discounts – plus new car discounts NEXT STEPS Interested applicants should APPLY NOW Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team. To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers ABOUT THE COMPANY Established in 1932, JJ’s Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia’s largest, family-owned and operated waste management company. From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management. With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee. No agencies please, we’ve got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.

Location: Parramatta, AU

Posted Date: 3/1/2025