Medical Receptionist - Western Hospital

Are you passionate about continuous learning and delivering exceptional customer service? Join our dedicated, multi-disciplinary team of over 200 Radiology Receptionists and become the first point of contact for our patients, referrers, and stakeholders. This full-time position located at Western Hospital and required availability Monday to Friday, with shifts between 8 AM and 5:30PM. For the first five weeks of your employment, you will attend a comprehensive training program at our Hampstead Gardens training centre. Training commences 11 March 2025. About You: Your eagerness to learn and adapt is key to success in this role. It’s a dynamic position that demands ongoing development throughout your career with us. You will bring your exceptional customer service skills to offer a patient-centred experience for patients, referrers, and stakeholders. Strong communication abilities, attention to detail, and multitasking are essential to succeed in this fast-paced environment. A positive, can-do attitude and the ability to collaborate as part of a busy, supportive team is crucial. This role requires a commitment to continuous learning. Experience as a medical receptionist/administrator or familiarity with medical terminology is advantageous but not required. Customer Service Experience is essential You must be available for the training program in March and be prepared to travel to our Hampstead Gardens training centre for the first five weeks. About the Role: Your key responsibilities will include: Making and confirming complex patient bookings through both inbound and outbound calls. Delivering a high standard of patient care while registering patients, scheduling appointments, and addressing queries. Providing accurate payment quotes and processing payments at patient appointments. Handling general inquiries from key stakeholders, including referrers. Communicating with referring medical professionals. Preparing and finalizing billing, including Medicare, private, and third-party payments. Assisting with result preparation and other administrative duties. We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA people.

Location: Adelaide CBD, AU

Posted Date: 3/1/2025