Senior Digital Channels Officer

About the NDIS Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. The NDIS Commission works with people with disability, the National Disability Insurance Agency (NDIA), governments and the sector who together deliver the National Disability Insurance Scheme (NDIS) We strongly and actively encourage applicants from a diverse range of backgrounds and experiences, including people with disability, First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds and LGBTIQA. We know a diverse workforce and inclusive workplace drives our success. Complaints and Engagement Division The Complaints and Engagement Division supports better outcomes for participants and is committed to upholding the rights of NDIS participants, to elevate quality and safety and enable consumer independence. The Complaints and Engagement Division comprises the Complaints and Incidents Branch and the Communications, Education and Engagement Branch. Communications, Education and Engagement Branch The Communications, Education and Engagement Branch ensures NDIS Commission messaging is coordinated, coherent and consistent and highlights rich shared stories, which underpin a culture of inclusion. We create compelling co-designed content and use a variety of methods to engage with a wide variety of stakeholders, including participants, providers, workers, advocates and NDIS Commission employees. Our primary goal is to uplift the capability of the disability sector by increasing awareness of the rights of participants and the obligations of providers and workers. The key duties of the position include: An exciting new role awaits The NDIS Commission is undergoing a period of exciting transformation. If you are forward thinking, self-motivated, resilient, and adept at building relationships in a complex and fast paced environment, we welcome you to explore the NDIS Commission as your next challenge. This process may be used to fill positions across the Communications, Education and Engagement Branch. The Senior Digital Channels Officer is responsible for managing and maintaining the digital channels the NDIS Commission uses to interact with the sector. This role covers the NDIS Commission’s numerous websites and digital media platforms. Key Duties of the role Duties may include, but are not limited to, the following: Lead cross-functional projects to communicate new technologies, solutions, policy updates, or enhancements that align with the NDIS Commission’s goals Day-to-day management and support of the NDIS Commission’s websites, including structural changes, permissions management, and technical troubleshooting Ensure maintenance of web-based content and remains up to date with Commission required standards A demonstrated ability to develop fit-for-purpose, accessible and engaging content Eligibility Capability of our ideal candidate The occupant of the position: Has a positive and contemporary attitude to people with disability Manages a team to achieve objectives with a focus on safety, staff wellbeing and high performance Highly developed organisational skills and capacity to multi-task to deliver a project with high quality and within expected time frames Applies expert judgement and interprets relevant guidelines, legislation and policy frameworks Getting to know the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (NDIS Commission) offers roles that make a real difference in the community. As the dedicated national regulator of NDIS service providers and workers in Australia, the NDIS Commission upholds the rights of NDIS participants to quality and safe supports or services, including those received under the National Disability Insurance Scheme (NDIS). The NDIS Commission encourage applications from people with disabilities, LGBTQIA people, women and people with diverse linguistic and cultural backgrounds. The organisation recognises the richness of Aboriginal and Torres Strait Islander culture, and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and service delivery. The NDIS Commission participates in the Australian Public Service RecruitAbility Scheme which provides equitable adjustments for applicants with disability A full definition of disability is included on this website Definition of Disability.

Location: Perth CBD, AU

Posted Date: 3/1/2025