Account Executive

Account Executive Location: Sydney Reports To: Director, working within the Product Team Our client is on a dynamic journey of growth, delivering impactful solutions to the clinical trial recruitment industry. They are committed to advancing patient lives by connecting healthcare research with innovation. As part of their 5-year growth plan, they are looking for an entrepreneurial and highly motivated Account Executive to join the product team and make a tangible difference in achieving commercial outcomes while enhancing customer experiences. Role Overview: As an Account Executive reporting to the Product Director, your primary responsibility will be managing client relationships, understanding customer needs, and collaborating with cross-functional teams to deliver outstanding results. Your ability to grow accounts, identify new opportunities, and drive successful project outcomes will be crucial to our success. Key Responsibilities: Account Management: Develop and maintain strong relationships with assigned accounts, identifying opportunities for growth, and ensuring the successful delivery of services and studies. Customer Service Excellence: Respond promptly and accurately to customer inquiries via email or phone, ensuring a positive client experience. Collaboration: Work closely with the product team to initiate, monitor, and successfully close awarded studies. Provide end-to-end project management for client requests. Market Insight: Assist the Product Owner and Business Development team in identifying new clients, channels, and growth areas. Data Management: Maintain centralized information systems, providing accurate and timely updates for daily briefings and weekly account activity reporting. Process Improvement: Collaborate with the team to identify, propose, and implement process improvements that enhance efficiency and quality. Feedback Analysis: Collect and analyze feedback from clients to inform new features and improve the study experience for both clients and participants. Project Tracking: Track budgets, delivery timelines, and performance metrics related to successful trial delivery. Continuous Learning: Stay up-to-date with industry trends, emerging technologies, and best practices, particularly in clinical trial recruitment. User Testing Support: Assist in user acceptance testing , ensuring outcomes align with the product objectives. What We're Looking For: Educational Background: A degree in Business, Science or Marketing , or a related field 1-3 years of experience in a similar role preferred. Entrepreneurial Spirit: A proactive and curious mindset, eager to grow, learn, and make an impact on the company. Client-Focused: Ability to build relationships, understand customer journeys, and deliver on their needs with a high level of service. Project Management Skills: Strong organizational and communication skills, with the ability to manage multiple projects and deadlines effectively. Contracting Knowledge: Familiarity with contracting and business processes is a plus. Industry Awareness: A passion for continuous learning and an interest in clinical trial recruitment and technology. Team Player: Collaborative and adaptable with a positive attitude toward working with others to achieve common goals. Why Join Apply? Our client believes in the power of innovation and teamwork to make a difference in healthcare. You will have the opportunity to shape your future, work on impactful projects, and contribute to improving patient lives globally. Our client offer a supportive environment that fosters professional growth, creative problem-solving, and the chance to be a key player in companies success. Apply Today If you're ready to take on this exciting challenge and grow with a company dedicated to making an impact, we encourage you to apply. Bring your curiosity, passion, and drive and help shape the future of clinical trial recruitment.

Location: The Rocks, AU

Posted Date: 3/1/2025