Manager Child and Family Liaison Service

VCID No. CR654874 This is a Permanent Full Time appointment. Position Profile: The Manager Child and Family Liaison Service manages the Child and Family Liaison Service across the Child and Adolescent Health Service, including supporting the investigation, management and resolution of consumer complaints and feedback. In this role you will work with clinical staff to ensure that the concerns of consumers are addressed and incorporated into service improvements to enhance consumer and staff experience. The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children and young people. CAHS is made up four service areas: Neonatology, Community Health, Child and Adolescent Mental Health Services (CAMHS), and Perth Children’s Hospital (PCH). Consisting of over 6,500 employees, our services are delivered at PCH and King Edward Memorial Hospital (KEMH), as well as across a network of more than 160 community clinics across the metropolitan area. For further information about the benefits of working for CAHS and our services please click here. For Further Job Related Information: We encourage you to contact Matthew Holmes on (08) 6456 4. WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities. In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply. Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments). Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour. For Assistance including any adjustment needed to accommodate a disability and confidential enquiries – please contact the Strategic Talent Acquisition Recruitment Team (START) service via email: health.wa.gov.au Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours. Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au). Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants. Your ability to meet the work related requirements will be assessed throughout the recruitment process. For your written application please provide the following: a statement addressing the selection criteria in no more than 2-3 pages a current resume which summarises your experience and how you are able to meet the position requirements. the name, email and contact details of two referees who can be contacted to provide a reference. Referees should include at least one individual who has been or is your direct Line Manager/Supervisor. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation. CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert. Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

Location: Perth CBD, AU

Posted Date: 3/1/2025