Technical Support Engineer

We are seeking a Technical Support Engineer to work for a manufacturer of wood working machinery based in Milton Keynes. The role entails providing both customers and field service team with high quality technical support via the telephone and internet. The company manufactures an extensive range of machinery supplied mainly to the woodworking and composite material industry throughout the UK. Key Responsibilities: • To provide helpdesk support to customers via telephone and email. • Logging and updating all key information regarding the support call on the Company’s Service Portal. • Resolving the support call in a quick and efficient manner. • To escalate the calls to an engineer visit where appropriate. • To familiarise yourself with all the Company’s software databases. • To communicate internally with our Planning Department and Line Manager. Ideally candidates will: • Have an excellent knowledge of electrical/mechanical systems and an ability to read, understand and follow electrical wiring diagrams. • Have an excellent knowledge of software applications • Be educated at a degree level or equivalent • Be well organised, methodical and able to work under pressure. • Project a positive, friendly and professional image in person and on the phone. • Demonstrate a passion for customer service. Key words: electrical engineer electrical design enineer electrical engineering mechanical engineer mechanical engineering mechanical design engineer service enineer service manager multi skilled engineer multiskilled engineer multiskilled maintenance engineer multiskilled technical support engineer maintenance engineer maintenance engineering

Location: Crownhill, GB

Posted Date: 2/27/2025