Customer Sales and Quotations Manager

Customer Sales and Quotations Manager (Maternity Cover - 12 Months) Location: Daventry Salary: Up to £31,000 per annum (DOE) ⏰ Hours: Monday – Thursday: 09:00 – 17:00, Friday: 09:00 – 16:30 ️ Holidays: 25 days bank holidays Office closure between Christmas & New Year (holiday required) Additional leave on Christmas Eve a Christmas shopping day Free onsite parking Role Overview Our client, a leading supplier of packaging solutions , offers a comprehensive range of products to meet diverse customer needs. They are seeking an enthusiastic and motivated Customer Sales and Quotations Manager to join their team on a fixed-term maternity cover contract. This pivotal role combines customer account management, quotations management, and sales development , focusing on nurturing warm leads and existing customer relationships. The successful candidate will: ✅ Maintain accurate CRM records ✅ Provide exceptional customer support ⭐ ✅ Generate sales opportunities from quotation requests ✅ Work collaboratively with internal teams to support order processing, marketing, and admin tasks. ️ Key Responsibilities Customer Account & Sales Quotations Management: ✔️ Build strong relationships with key accounts through regular communication ✔️ Act as the first point of contact for queries and manage feedback efficiently ✔️ Seek opportunities to enhance customer loyalty and strengthen relationships ✔️ Respond to quotation requests promptly and follow up to encourage conversions ✔️ Maintain an up-to-date CRM system, tracking quotation statuses & providing reports ✔️ Identify opportunities for up-selling & cross-selling Proactive Sales Generation from Customer Enquiries: ✔️ Engage with existing customers to encourage repeat orders ✔️ Follow up with new customers after their first order & re-engage dormant accounts ✔️ Monitor customer purchasing patterns & address changes proactively CRM, Marketing & Administration Support: ✔️ Ensure accurate CRM data entry & explore customer segmentation opportunities ✔️ Support marketing activities by researching industry trends & drafting customer-focused content ✔️ Provide cover for the Order Processing & Admin Manager during leave periods ✔️ Process purchase orders, coordinate deliveries, and liaise with suppliers ✔️ Assist with customer communications, audits, and general office duties Candidate Profile ✨ Essential Skills & Experience: Strong interpersonal & communication skills (phone & email) Experience in a front-line customer support role Proactive approach to sales support & lead generation Excellent attention to detail & organisational skills Ability to calculate costs & handle quotations with confidence Positive, self-motivated, and adaptable to a dynamic workload Advantageous Skills: Experience with Sage Accounts or CRM systems Familiarity with the packaging or manufacturing industry ℹ️ Additional Information: This is a predominantly reactive role, focused on managing warm leads & customer-generated enquiries. A comprehensive handover period will be provided to ensure a smooth transition. This opportunity is ideal for someone who thrives in a collaborative, multi-faceted environment and is comfortable managing a blend of sales support, customer service, and administrative tasks

Location: Newnham, GB

Posted Date: 2/26/2025