Workforce Planning Analyst (Call Centre Staff)

Workforce Planning Analyst BPO / Call Centre | Durban North Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue. Duties Include: Forecasting and demand analysis Rescource and capacity planning Performance analysis and reporting SOP improvement initiatives Cross-functional collaboration and stakeholder management Education: Completed Matric (Grade 12) Relevant tertiary qualification in Resource Planning preferred Job Experience & Skills Required: 2 to 3 years experience in a resource or workforce planning role essential BPO or Consulting industry experience essential Experience with forecasting and scheduling for complex operations Proven experience with designing and implementing resource models and strategies Advanced MS Excel skills Strong analytical skills Excellent verbal and written communication skills Strong relationship building skills Ability to work in a fast-paced, changing environment High level of attention to detail Apply now For more finance jobs, please visit www.networkrecruitmentinternational.com If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. For more information, contact: Elzette Hood Senior Recruitment Specialist: Finance and Audit 012 348 4940

Location: iLembe, ZA

Posted Date: 2/26/2025