Collections Specialist

About Us

https://youtu.be/fAYQwMx9INI

Keter Environmental Services is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream. 

Visit www.keteres.com for more information. 

Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.

Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting 
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program 
• Flexible Spending Accounts/Health Savings Accounts 
• Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays 

Job purpose 

The Collections Specialist is responsible for collecting outstanding debts owed to the company and ensuring that all payments are received in a timely manner. Your primary responsibility will be to communicate with customers who are delinquent in their payments and work to find solutions to help them get back on track with their payments and will also be responsible for resolving any disputes that may arise. You will be working with a team of experienced collections specialists and will receive on-the-job training to help you succeed in this role. 

Duties and Responsibilities  

• Lead all collection activities for assigned region to ensure all past due accounts are collected while preventing the aging of current balances. 
• Must be confident on the phone making outbound collection calls and taking incoming calls in a metrics driven environment.
• Continuously follow-up with accounts on past due balances, maintains detailed collection notes. 
• Negotiate, deliver, and follow through to completion on customer settlement offers and proposals.
• Process and make arrangements for payments, to keep or bring account current, which includes following up to ensure obligation is satisfied. 
• Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve customer discrepancies and short payments. 
• Respond to inbound and outbound calls from internal teams and external customers regarding delinquent account resolution and proactively resolve all outstanding issues.
• Collaborate heavily with Billing team on all credit adjustments offered to tenants
• Process credit card payments, general requests, and monitor/correct errors as necessary. 
• Ensuring payments are allocated to accounts and identifying unallocated payments in collaboration with the cash applications department. 

*Perform other duties as assigned.  

Qualifications 

• Bachelor’s degree in finance, accounting, or a related field (preferred) OR equivalent work experience.  
• Proven experience as a Collection Specialist or similar role, preferably in a senior or leadership capacity. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Possesses a competitive and strong will to win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work in a fast-paced environment, deadline-driven environment with the ability to handle multiple tasks simultaneously.
• Able to work independently with minimal supervision and a high degree of self-motivation and self-direction. 

Work Conditions/Physical Requirements 

Hybrid home/office environment. Noise level is moderate. Ability to work after normal business hours as needed is required. 

Direct reports 

This position has no supervisory responsibilities.