Business Manager

Job overview To oversee the operational and strategic management of the business administration systems supporting the Directorate Psychiatric Liaison Services to ensure that facilities and resources are managed effectively. The post provides equal support to North Kent's two liaison psychiatry teams. It is therefore envisaged that 50% of the working week will be dedicated to Medway Liaison Psychiatry Team based at Medway Maritime Hospital and 50% to Dartford Liaison Psychiatry Team based at Darent Valley Hospital The post is based at Medway Maritime Hospital and there is expectation that the post-holder will need to attend the Dartford Liaison Team at Darent Valley Hospital on a regular basis Main duties of the job To provide professional and managerial leadership to the administrative staff and related support services. To ensure that processes are of high quality and appropriately targeted and developed within a recognised framework. The post holder, in collaboration with the Service Lead and Team leaders, will ensure that the service operates efficiently and effectively, achieving all the data quality, clinical activity and income targets. The post-holder will ensure that the service is compliant with all appropriate with Trust policies and initiatives and will assist with implementing or developing required actions in support of efficient service delivery. Detailed job description and main responsibilities Information/Performance Management : To support Team Leader and Service Managers to achieve required Trust Data Quality standards for service users In conjunction with Directorate Business Intelligence Partner to review, maintain and analyse performance reports to ensure that the service is measured against the key targets. To actively promote standardised information sources across the service In conjunction with Team Leader to collate, analyse and present performance and activity data and implement actions to improve data quality. To take the lead in communicating the outcomes from the Patient Experience Survey Tool to the service. To update the shared drive Financial Performance Management: Contribute to meeting identified financial targets. To maintain responsibility for managing budget funds maintaining accurate records of expenditure To manage the non-pay budget utilising electronic payments system. To be an authorized signatory for the service. To be responsible for ensuring that the standing financial procedures are followed, progress reports produced, ordering goods procedures are followed and completed in a timely manner To investigate any discrepancies on the non-pay budget and liaise with the Directorate senior accountant to resolve these discrepancies. To attend monthly finance meetings with the Service Manager. To manage the establishment control system and ensure that all new staff are placed on the payroll, leavers are terminated and that all changes in staff hours, place of work etc updated. Management of Administrative Staff To manage and provide professional leadership to the administrative team. Responsible for conducting supervision and appraisal and coordination of rotas to ensure optimum service delivery To manage poor performance, absence and discipline breaches in line with the Trusts policies and procedures. To manage the recruitment process·, including the local induction orientation programme To monitor and review roles and performance to develop and retain competent, motivated and committed staff To act as a point of specialist advice with regard to business information, administrative and non-clinical policies and procedures within the service. To lead and implement regular reviews of administration support within the service, using problem solving approach and to identify alternative ways of working. To ensure resources are used effectively and targets met. In conjunction with Team Leader to be responsible for the four-weekly completion of the eRoster system. Training & Education: To identify and develop training opportunities for administrative staff. To provide in house training on IT systems and RIO to clinical and administrative staff. To support the Team Leader and Service Manager to ensure mandatory training for the service is on track To participate in any training and developmental needs as required by Service needs Projec t Management: To Project manage any building, data or processes as required by the Service Manager To provide project management support including developing all operating systems for managing projects, recording activities and tracking progress. To gather and analyse data and produce reports. To contribute to the development and improvement of the service through taking the lead role on identified projects. Estat e s & Facilities : To manage and maintain the internal and external office environment and ensure that effective systems are in place to make sure that any problems are dealt with promptly. Lead for Health & Safety and Fire issues. This includes organisation co-ordination of staff fire training in line with Trust policy.

Location: Gillingham, GB

Posted Date: 2/24/2025