Customer Service Representative

Job Title: Customer Service Representative Location: Loughborough United Kingdom Job Type: Contract Mainly remote but officially a hybrid role Near enough to Loughborough or Runcorn office to go in from time to time Job Description: Co-ordination between customer, repair sites and potential field services if required Maintenance of all records on SAP, Salesforce and other tools as necessary Manage inbox and cases related to Service and Repair Manage invoicing and billing as required for certain aspects of service and repair Run simple ad hoc queries as required Reports to be generated for Business, Service Centre or Customer, on request. Manage activities within required SLAs. Participate in/run projects as needed Participate in cross collaboration meetings as part of the Super User and Process Specialist team or as part of cross function meetings with service centres or field services or business as required. Skills Disciplined, organized Customer Service Skills and experience Capable to respect deadlines, maintain data accuracy Good interpersonal skills, flexible and adaptable Attention to detail English – decent level Education Bachelor’s degree preferable but not essential Good knowledge of the systems (mainly SAP and Salesforce) but Microsoft tools also an advantage

Location: Loughborough, GB

Posted Date: 2/24/2025