Desktop Support Analyst

Job Description Job Description We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in Cypress, Texas. This role involves providing comprehensive IT support service to a diverse clientele ranging from medical, real estate, industrial to battery recycling sectors. The position balances remote work with in-office duties, providing a dynamic work environment. Responsibilities • Provide extensive IT support to clients, encompassing troubleshooting of software and hardware issues and implementing performance-optimizing solutions. • Handle and maintain IT infrastructure, including security systems, networks, and servers, to secure reliability, scalability, and security. • Conduct routine system audits to detect vulnerabilities and enforce security measures to defend against cyber threats. • Assist in the planning, execution, and management of IT projects like system upgrades, migrations, and deployments. • Deliver end-user support and training to ensure clients' effective utilization of technology tools and resources. • Collaborate with internal teams and external vendors to assess, recommend, and execute new technologies and solutions that align with clients' business goals. • Document technical procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and ensure consistency in IT operations. • Stay updated about emerging technologies, trends, and best practices in the IT industry to continuously improve skills and knowledge.• Proficiency in Citrix Technologies • Strong knowledge of Dell Technologies • Experience with EO/IR systems • Familiarity with Mac Computers • Expertise in suite of popular office software • Proficiency in Active Directory • Knowledge of Computer Hardware • Experience in Configuration Management • Experience with Deployments • Proficiency in Deskside Support • Knowledge of popular Windows Server • Proficiency in Office 365 • Experience with Azure Active Directory

Location: Cypress, AL, US

Posted Date: 2/23/2025