Cloud Security Analyst

Responsibilities Include : - Understand the offering product and customer cloud and security deployments/environments. - Triage and analyze various security assessments and timely investigate security incidents . - Formulate, communicate and engage with customers on related alerts and remediation instructions. - This will include applying playbook-driven solutions, initiating incident investigations/response and escalating to the Security Research Group as required. - Promptly resolve customer tickets and be the first point of contact for customer escalations. - Document assessments, recommendations and customer engagements till resolution. - Work closely with multiple teams (CSM, Security Research, Incident Response, Product) to resolve customer events/incidents/escalations and evolve the product offering. - Share learnings and best practices amongst team members including keeping internal knowledge databases updated. - Handle multiple competing priorities and high impact incidents/escalations. Requirements : - Bachelors' degree in Computer Science/Engineering, Electrical Engineering or related domain certifications. - 3 years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains. - Experience in or knowledge of cybersecurity assessments and incident management. - Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc. - Understanding the cyber-security landscape including common threats and attack scenarios. - Experience with monitoring, ticketing, and CRM tools. - Strong team player with the flexibility to work in shifts in a 24x7x365 environment. - Strong communication skills including high proficiency in English. - Ability to deal with multiple customer profiles and personalities. Preferred Requirements : - Experience with cloud services (AWS or Azure or GCP). - Knowledge of networking architecture and protocols (TCP/IP, HTTP, DNS, TLS etc. - Knowledge of Cloud security principles. - Security certifications such as CEH, CSA, OSCP, OSWE, or OSEE. (ref:hirist.tech)

Location: in, IN

Posted Date: 2/22/2025