ServiceNow Architect - ITSM/HRSD Module

Role : ServiceNow Architect (HRSD,ITSM) Required Technical Skill Set (Skill Name) : - ITOM, Catalog Item, UI Script, ACL's - ITAM Service Now Developer HRSD Job Description : Major Responsibilities : - Configure ServiceNow HRSD modules to meet the precise requirements of client (OOTB). - Cultivate strong relationships with HR stakeholders and clients, serving as a trusted advisor on HRSD solutions. - Understanding of ITIL concepts when it comes to continuous improvement and maintaining a sustainable infrastructure through change management protocols. - Understanding the client requirement and create HR services and record producers. - Should be Knowing REST/SOAP Integration and should have hands on experience for the same. - Customer service oriented, ability to meet defined SLAs, Project Management experience and familiar with Agile & Scrum methodologies. - Providing demos of the OOB HRSD modules, mapping client existing HR processes to ServiceNow HRSD capabilities to provide. - Implement the Human Resources application in order to set up HR data. - Configure applications to work with the organisation's HR processes. - Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub. - Identify opportunities for process improvement, automation, and the adoption of HR best practices within client organizations. - Assist in integration testing. - Support customers during UAT. - Contribute to building and implementing technical best practices and : - A strong team player comfortable in a cross-cultural and diverse operating environment - Result oriented and ability to deliver under tight timelines - Ability to successfully resolve conflicts in a globally matrix driven organization - Excellent communication and collaboration skills (ref:hirist.tech)

Location: pune, IN

Posted Date: 2/22/2025