Treasury Management Operations Representative

Join our team as a Treasury Management (TM) Operations Representative, where you will play a crucial role in supporting and enhancing our TM processes. This role is responsible for the setup, maintenance, and client support of treasury management products, online banking, mobile banking, bill pay, remote deposit, ACH, wires, positive pay and mobile applications. An ideal candidate is detail-oriented, passionate about delivering exceptional service to clients, and has understanding and experience with TM products and payment services.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES

1. Responsible for new client setups and ongoing maintenance according to process and procedure within standardized timeframes for: online banking, mobile banking, remote deposit, bill pay, ACH, wires, positive pay, and the mobile banking apps
2. Review TM teams' client setups and maintenance for accuracy
3. Review daily TM reports
4. Troubleshooting with clients, front-line and commercial bankers via phone and/or email.
5. Complete daily function required for Positive Pay.
6. Ongoing TM system cleanup
7. Monitor ACH origination and reporting program
8. Work with commercial bankers, CBA, TM Officer and TM associates to ensure client experience is functioning optimally
9. Performs other duties and miscellaneous projects as assigned

Education

High school diploma or general education degree (GED)

Experience

2-3 years related experience and/or training, minimum 1-year treasury management experience

DEPARTMENT STANDARDS

• Advances and supports the bank's Mission and Core Values through words, behavior, and appearance.
• Embraces change, new technology, and enhancements to current technology.
• Adherence to bank's documented procedures, service standards, and audit controls of segregation of duties.
• Challenge the process – find and implement new and efficient procedures as technology changes.
• Provides exceptional internal and external client experience with every encounter.
• Attend all meetings/training as required.
• Remains in compliance with all applicable banking regulations.
• Timely/accurate completion of all required audits.

COMPETENCIES

• Communication
• Client Orientation
• Integrity
• Relationship Building
• Results Orientation

Other Skills and Abilities

• Proficient knowledge and understanding of Treasury Management products, payment services and related business, financial, regulatory, and risk management processes
• Excellent communication skills, both written and verbal
• Effective problem solving and decision-making skills
• Strong organizational skills with the ability to multi-task
• Courteous and professional
• Ability to deal with clients under circumstances requiring tact, diplomacy, and confidentiality
• The ability to contribute in a team environment, ensuring that goals are met

Work is performed within the bank, onsite. This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties.

ACBT is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, non-disqualifying physical or mental disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. All employment decisions are made on the basis of qualifications, merit and business need. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

$19 - $26 / hour

Full-Time; Non-Exempt

401k, Medical, Vision, Dental, Disability, Life, +

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