Service Design & Transition Lead

Location : Pune Job Type : Full-time Experience : Minimum 6 years of relevant experience Budget : 25 Lacs / Annum Job Role : We are currently looking for a Service Design & Transition Lead to support our IT projects and programmes. The role requires deep expertise in Service Design and Transition processes, with a strong understanding of ITIL, project quality management, and risk management concepts. Required : - Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies; - A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts; - Experience of RFPs and supplier selection processes including defining service requirements and SLAs - An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL; - Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it; - Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties - Experience of working with system integrators and managed services - Pragmatism and a flexible approach to problem solving Desirable : ITIL V3/V4 qualifications (ref:hirist.tech)

Location: pune, IN

Posted Date: 2/6/2025