Help Desk Support Spec III

Volt is Immediately Hiring for - Deskside Technician (Tier 2) As a Deskside Technician (Tier 2) , – You will: JOB DUTIES: This person will be a primary point of contact and responsible for providing customer operational desk-side break fix support tasks and activities in addition to providing support for a PC Hardware Refresh of every device at this site deploying Windows10 OS on new desktop and laptop devices to end users. Each candidate should be familiar in conducting non-disruptive desk-side support to deploy - Windows 10 configured hardware devices. Use knowledge of MS Office Suite, Remedy, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change. Excellent analytical and organizational skills preferred. Some travel may be required depending on the site supported. Primary Responsibilities: Maintain and support a High Availability environment through virtualization and redundancy, following best practices according to the systems in the environment. Provide technical guidance to Tier 2 and Tier 3 support teams. Performs systems maintenance tasks, such as software upgrades, back-ups, and recovery including file maintenance. Review systems for critical updates on a weekly basis, or each time a major threat is announced. Remain on call for system issues with the real-time software during off business hours as deemed necessary. Respond to and remedy moderately complex customer inquiries dispatched by the Customer Support Center concerning technical support issues on a variety of hardware and software problems specific to technology. Document all resolutions in the Customer Support Center Ticketing Tool and meets all standards for Time to resolve as dictated by Management for Performance. Escalate to or consult with Lead when solution is unclear. Perform configuration and deployment of Mobile Devices, Laptops, Thin Clients, and Desktops and associated equipment according to schedule. This will require heavy lifting and moving of equipment. Perform Procurement, deployment, support and disposal of the software and hardware environment. Perform various Asset Control tasks on and off site. May be asked to provide guided network or systems support as the hands for customer HQ site specific needs. Qualifications: High School Diploma with 3 years of relevant prior experience. Ability to obtain ITILv4 Foundation Certification, no later than 120 days after the hire date. Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 Image to end users, including a brief tutorial to familiarize the user with the device. Excellent customer communication skills. Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk. Break/Fix support for end-user computer devices. This is a Full time , Contract opportunity. Location : Kings of Prussia PA Contract : 6 Month Pay Rate : $30-34 Per hour. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_deptvolt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Location: King of Prussia, PA, US

Posted Date: 2/5/2025