Call Centre Agent

Adhered to company policies and departmental procedures. Adhered to third-party agreements and policies. Adhered to Service Level Agreements and timelines. Maintain confidentiality. Build and maintain exceptional client relations. Maintain positive client relationships throughout any issue resolution. Provide follow-up client satisfaction with clients, as needed. Escalate unresolved client complaints regarding suppor Operate as the support point of contact to customers. Build credibility by communicating trust, morale and professionalism with clients. Assist with challenges a customer may experience. Provide prompt solutions or options going forward related to challenges. Assist with high severity requests or issue escalations as needed. Provide feedback to customers when dealing with customer requests. Identify customer needs and exceed client expectations. Identify potential/possible cancellations from clients and communicate to Account Manager Provide effective and proactive Support and solutions to avoid possible client cancellations. Answer all calls to the call centre. Create tickets for all calls and emails received. Provide feedback to customers on allocated tickets. Escalate tickets should it be necessary Assist with Out of Box Failure tests when required. Assist with All device setups, from OBF to Complete Setup of hardware and Services when required. Assist with device setup for Repairs. Assist with Quality Control of devices when required. Do a proper shift handover. Update tickets as per progress on setup of devices. Assist with resolving 0% Guard Patrol Sites when required.

Location: Pretoria, ZA

Posted Date: 2/5/2025