Registration Manager

Company DescriptionThe Australian Financial Review is the nation's premier business and politics publication, renowned for its incisive, independent and agenda-setting journalism. The Financial Review believes an innovative and entrepreneurial business community is critical to Australia’s future prosperity in an increasingly connected world. Our focus is Australia but our mindset is global; we are as committed to covering the corporate and political stories that will shape the new economy as we are to reporting on the establishment. We believe that it is important for our newsroom to celebrate success and scrutinise misconduct. Financial Review readers want to make up their own minds which means our editorial mission is to be impartial, informative and accountable. The Financial Review is home to Australia's top journalists, all of whom work tirelessly to produce trusted, timely and engaging content with a focus on digital audiences and contemporary forms of storytelling. Job Description The Registration Manager oversees all operational aspects of event registration, ensuring a seamless experience for delegates and stakeholders alike. You will work closely with cross-functional teams to manage registration platforms, provide exceptional customer service, and deliver insightful reports that contribute to the success of AFR Live’s events. This is a fantastic opportunity for someone with a passion for events and a “can-do” attitude who thrives in a fast-paced, results-oriented environment. Key Responsibilities: Oversee the registration process, including delegate registration, customer service for both live and virtual events, and managing registration platforms such as EventsAir. Work closely with Program Directors, Marketing, Partnerships, Editorial, and other internal teams to ensure smooth event execution. Provide timely and effective customer service Manage on-site registration and check-in Produce post-event reports and analyse feedback to track key metrics and identify areas for improvement. Stay updated on industry best practices, new technologies, and trends in event registration Qualifications Experience with event registration systems (e.g. EventsAir). Previous experience in the events industry, particularly in registration and customer service. Strong attention to detail, problem-solving skills, and the ability to thrive under pressure. Excellent communication skills and experience managing stakeholders. A friendly and professional interpersonal style with a knack for connecting with people Desirable: Degree in Event Management or a related field (not essential). Proficiency with G-Suite and Office Suite. An interest in business, finance, or politics, with relevant education or training. Additional InformationOur Commitment to Diversity and Inclusion: We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply. Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Location: North Sydney Area, AU

Posted Date: 2/4/2025