Portal Administrator

LRL are currently recruiting for a Portal Administrator to work on a permanent basis for a renowned leader in the Construction sector, comprising a family of companies dedicated to delivering excellence in construction projects. With a commitment to innovation, quality, and sustainable practices. The companies teams work to ensure exceptional service and client satisfaction across all projects. Role: Portal Administrator Job Purpose: The Portal Administrator will ensure that client portals are maintained and updated with job progress, scheduled dates, and other vital information. This role focuses on effective communication, accurate data management, and fostering strong client relationships. Key Responsibilities: Portal Management: Update client portals regularly with job progress, scheduled dates, and relevant details. Monitor and maintain data accuracy to meet client requirements. Ensure portals are used efficiently to streamline workflows. Client Communication: Respond to client inquiries via email and phone promptly and professionally. Collaborate with the Accounts Manager to manage client expectations and deliver timely updates. Maintain positive and effective client relationships. Data Entry and Reporting: Ensure information is accurate and up-to-date within client portals Generate weekly and monthly reports on job progress and team performance. Analyse portal data to suggest improvements in processes. Scheduling Support: Collaborate with the scheduling team to ensure works are booked efficiently. Receive and organise client job requests, providing detailed information, including job location. Team Collaboration: Work closely with internal teams to align portal updates with project needs. Assist in creating and maintaining internal processes for communication and information flow.Skills and Qualifications: Essential: Proficient in data entry and clerical tasks. Strong organisational skills with high attention to detail. Familiarity with Microsoft. Excellent written and verbal communication skills. Basic knowledge of CRM systems. Ability to prioritise tasks and work within tight deadlines. Desirable: Previous experience in an administrative or customer service role. Experience in construction or a related industry. Driving Licence (preferred) Education: GCSE (or equivalent) in Maths and English, Grade C or above.Key Attributes: Customer Focus: A commitment to understanding and exceeding client expectations. Proactivity: The ability to anticipate issues and solve problems before they arise. Teamwork: A collaborative approach to working with internal and external stakeholders. Professionalism: Adhering to the ethics and ethos of A&S Group in all interactionsWhat We Offer: Competitive salary: £24,000 - £26,000 per annum. Opportunities for professional growth within a supportive and innovative team. Group private healthcare cover. The chance to contribute to a company renowned for excellence in constructionJob Type: Full-time Pay: £24,000.00-£26,000.00 per year Benefits: Company pension On-site parking Private medical insuranceExperience: Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)Please contact our Recruitment Team ASAP for more information

Location: UK, GB

Posted Date: 2/3/2025