Senior Client Solutions Manager

At Hatched, we’re all about Goodness & Growth. Cracked Daily. The goodness at Hatched shines through in our approach to staff wellbeing and our employee value proposition. We’ve even been awarded for it by AFR Boss Best Place to Work and recognised for our People & Culture efforts by the B&T Women in Media awards. Perks of working at Hatched. Our offices in both Melbourne and Sydney are modern, fun and set up for both collaboration and quiet time. Our offices are dog friendly and close to some of the best that Windsor and the Sydney CBD has to offer; cafes, public transport, cinemas and importantly great bars and restaurants. Hatchlings get 5 paid wellbeing days per year and 2 days paid for volunteering. We offer flexibility, so you can work from anywhere, but we love to see you in the office for 3 days each week and every Tuesday for our all staff catch up. On the Thursday before payday, lunch is on us We all take a break to have lunch together in the office, then follow lunch with what we call Good Thursday, Great Talks, where a few Hatchlings take to the microphone with a mini-talk on any topic they like. We’ve had talks on everything from how to make a hot-pot to brat culture Kamala Harris. Hatched Culture: The mission of Hatched has is to always be agents of positive change in the media industry. And we encourage positive change through 4 committees dedicated to creating impact. The committees at Hatched: The Belongings and Connections Teamare dedicated to initiatives for Diversity, Equity & Inclusion The Green Teamkeep us green, sustainable and moving towards a more environmentally friendly way of working The Shadow Boardare a group of young stars who are empowered to be the voice of the agency and make recommendations for change to the executive team And lastly, the Hatched Social Committeeplan the best events for our Hatchlings to keep us connected and inspired. The Hatched Values: We truly believe that culture is everyone’s responsibility, and so all staff got together decide on the Hatched values and behaviours. Here are our five values. We live these in how we interact, how we work, our attitude and how we think. We reward people living our values every month with a Good Egg Award. Deadly Playful – We are fun. But we also take our work seriously. And we know when to make the distinction between the two. PRECISION PILOTS - We are focussed, dedicated and committed to growing client's businesses through our expertise and craft - navigating partners through their challenges along the way DESIGNATED VIBERS - Let's face it, there is no other agency you want to hang out with We take ownership of bringing people together, putting on the tunes, sharing our work, and getting social. GREAT, NOT STRAIGHT - This applies to how we think. We are proactively curious, open-minded, and adaptable. GOLDEN EGGS, LAID DAILY - We breed brilliance - everything from doubling the size of clients businesses, to finding the most fitting measurement solutionall the way through to winning awards, heck even ensuring there are no account queries At Hatched, we kick goals every day. Now that you know all about us, let's tell you more about the Senior Client Solutions Manager role and the key responsibilities; The role of a Senior Client Solutions Manager at Hatched is to lead the day-to-day client relationship, the implementation planning and activation of your clients’ campaign activity and to empower your team with knowledge and support to conquer their roles. KEY RESPONSIBILITIES: Craft (Planning and implementation) Own the media planning and buying across your client’s campaigns in collaboration with the managers and Performance Managers to ensure a well-rounded response. Deliver strong media implementation planning capabilities across offline channels with a broader knowledge base across digital/performance. In collaboration with the director, manage the media briefing and response evaluation and negotiation process. Oversee the implementation of your campaigns end to end while also supporting the executives and coordinators on the team in upskilling. Collaborate closely with the Performance and Planning Team to implement best practices and drive optimal results ensuring reporting is detailed and future plans are derived from strategic insights. Use implementation planning tools like YouGov, AQX, Comms point journey & influence, Attention Planner, to identify insights that influence media planning. Maintain knowledge of all media vendor offerings, as well as monitoring and reporting to the broader team on prevailing market conditions and opportunities. Demonstrate understanding of media effective principles by completing the Media Effectiveness Training session. Client (service & management) Demonstrate a deep understanding of your client’s business, category context and deliverables. Build and maintain strong partnership relationships with your clients at the manager or senior manager level. Ensure client expectations are managed and media delivery performance is clearly communicated. Management of the client administration including WIPs, contact reports and timeline management. People (Management & Development): Confident in managing cross functional direct reports With the support of your director, manage the workflow and quality of deliverables across the team. With support of your director, manage the training and development for junior members in the team. Commercial: Responsible for all campaign related financial tasks and processes This includes closing AQ’s on time, invoicing, and reporting accuracy. Responsible for updating forecasting documents with client revenue and communicating updates in the forecasting channel as well their director. Given the Seniority of the role, it is expected that this person is also accountable for revenue deliverables, it is the responsibility of the SMM to ensure YOY analysis is completed, analysed and gaps are recognised and communicated. They will then work with their director on a plan to close revenue gaps with proactive opportunities.

Location: Prahran, AU

Posted Date: 2/3/2025