Account Manager

At Ignite Recruitment Services Our client is now looking for a Client Services Executive (Account Manager) Key Responsilieties Supporting Sr Account Lead in the growth strategies across the client portfolio. This could include, researching new departments within an existing account, working with the Sr Account Lead on outreach campaigns and attending events to meet new connections. Supporting Sr Account Lead in the development & implementation of client retention strategy. This could include, preparing account status updates/reports, monitoring SLA and KPI performance and ensuring client update documents are prepared and delivered inline with timelines. Understanding and involvement in new business campaigns to further grow the Experience client portfolio. This could include researching new leads that could be a fit with the Touch service offering, supporting in the preparation of new business campaigns and inputting into the strategy with ideas for future campaigns. In conjunction with the Sr Account Lead, support with the preparation and timely delivery of allocated RFP responses. This includes working across internal departments to ensure timelines are met and the response delivered on time. Supporting the preparation and construction of stakeholder proposals. Working with the Sr Account Lead to put together compelling responses to meet their briefs. Supporting the Sr Account Lead in the delivery of new client on-boarding initiatives such as stakeholder workshops and process mapping and development. Project Support Lead client communications on projects for key clients as determined by the Sr Account Lead in conjunction with commercial & strategic objectives. Support in the effective handover of projects to operational team(s). Joining and documenting project calls and planning meetings as and when required. Support in the sourcing and securing of venues for projects with support from our Venue Sourcing department Post Event Reporting Constructing and reviewing post event reports in conjunction with relevant operational teams. Supporting with the creation of client feedback presentations to agreed deadlines post event. Salary Package (in addition to base salary) 25 days holiday per year plus bank holidays Health Insurance Wellbeing day Pension 4% contribution from Touch

Location: Fetcham, GB

Posted Date: 2/1/2025