HVAC Technical Support Specialist

About the Company Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air. About The Role Looking for a change? Ready to step away from the tools and take your technical expertise to the next level? We have an exciting opportunity for a HVAC technician to join our team in North Lakes, Queensland as a Technical Service Engineer This full-time, permanent role is a fantastic chance to contribute to a dynamic team while using your in-depth HVAC knowledge to support and troubleshoot technical issues for our Queensland and Northern Territory customers. You’ll be based at Brisbane office in North Lakes, working under the guidance of the Regional Service Manager (QLD/NT), where you’ll play a key role in delivering exceptional service and technical support to our customers and partners. What You’ll Do: Provide expert technical support for MHIAA air conditioning products across the Australian and New Zealand markets. Assist the National Service Manager and Regional Service Manager with technical information, handling epidemic failure cases, and parts recovery. Support Service Agents with spare part selection, technical service assistance, and commissioning support via phone, email, and other communication channels. Work closely with service agents, contractors, and customers to ensure smooth operations and high customer satisfaction.\ Participate in, oversee and supervise site visits and on-site commissioning ensuring all projects are completed successfully and efficiently. Demonstrate and explain control systems to end users and contractors. Deliver technical product training seminars to both internal teams and external partners. Manage and process Warranty Claim Orders (ACW), ensuring compliance with MHIAA’s warranty guidelines and Australian consumer law. Attend, organise and contribute to annual technical training seminars for service agent networks as scheduled by the National Service Manager. Conduct on-site visits as required, providing detailed reports to stakeholders. What You’ll Bring: Full Australian working rights are essential. Tertiary qualifications in HVAC Including certificate 3 in Refrigeration and Air Conditioning, Current refrigerant handling license and restricted electrical license. Significant experience in service, repair, and diagnostics within the HVAC industry. A strong track record of fault-finding, problem-solving, and technical troubleshooting. Exceptional communication skills, both written and verbal, with excellent time management abilities. Expertise with VRF and inverter technology, and deep knowledge of HVAC systems. Strong analytical skills and the ability to manage conflict and resolve issues efficiently. A positive, customer-focused attitude with a passion for delivering top-notch service. What we offer: Competitive compensation package Learning and Development to help you gain some extra skills An additional day off for your wedding PerksPlus This provides employee discounts across 400 retailers in ANZ EAP Service provided Monthly office lunch Interested? Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees. We highly encourage you to get onboard and apply now The successful candidate will be subjected to the appropriate background checks and can include a National Police Check, National Criminal History Check, VEVO Check, and Professional References. For more information about Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. please visit our website www.mhiaa.com.au

Location: Brisbane CBD, AU

Posted Date: 2/1/2025